Customer Support Specialist with Hungarian and English

XTB S.A.

  • Prosta 67, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

XTB S.A.

Prosta 67

Wola

Warszawa

Your responsibilities

  • providing excellent customer service

  • building up positive relationships with customers

  • resolving issues in a timely manner and ensure high levels of customer satisfaction

  • providing explanations in relation to customer complaints (both written and by phone)

  • monitoring of the situation on financial markets

  • working with the CRM system (verification and completing clients data)

  • cooperating with external XTB branches and internal departments

  • translating information from English to Hungarian

Our requirements

  • higher education (might be IV or V year student)

  • background or experience in economics or financial services would be a plus

  • previous experience in a customer service role desirable

  • Hungarian language- very good spoken and written required

  • English language - proficiency level required

  • responsibility and ability to multitask, prioritize and close tasks quickly

  • strong communication, interpersonal and negotiation skills

  • good knowledge of MS Office

  • knowledge of financial markets and XTB’s core business would be an advantage

What we offer

  • full-time employment agreement

  • great learning opportunity in cooperation with multinational units of the company

  • quarterly bonuses

  • hybrid work

  • all the required tools and training required to be successful

  • work in internationally known company with a well-recognized brand

  • young, professional, dynamic team and multinational environment

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • integration events

  • coffee / tea

  • extra social benefits

  • christmas gifts

  • birthday celebration

  • employee referral program

  • charity initiatives

  • an extra day to look after a child under 1 year of age

XTB S.A.

XTB is a licensed brokerage house in the European Union, specialized in trading on OTC derivative instruments (forex, commodities, and indices). Due to continued growth, the company now seeks Spanish Speaking Customer Service Specialist. The right candidate will be a creative, innovative, enthusiastic team player with strong interpersonal skills. This is a very exciting opportunity for the right candidate for personal growth and career development in an internationally known company.

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