Oferta pracy

Customer Support Specialist with Polish

Infosys Poland Sp. z o.o.About the company

  • Brno, Czech Republic

  • Offer expired 9 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Be assigned for one future-oriented, long-lasting, and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.;

  • Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;

  • Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);

  • Be a member of the international, dynamic, and innovative company environment.

Our requirements

  • Speak and write in English and Polish fluently;

  • Handle phone calls, a necessity to reply to emails and give useful guidance to the client;

  • Perceive multitasking and problem solving as a piece of cake;

  • Are daily user of Windows, Android or iOS, Microsoft Office, etc.

  • Want to be a team player rather than a lonely wolf;

  • Can be punctual and relied on.

What we offer

  • Long-term and stable cooperation;

  • Relocation support (initial accommodation for 14 days);

  • Performance bonus;

  • Financial appraisal for referring your friends and acquaintances;

  • Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;

  • Meal voucher (a contactless plastic card);

  • Multisport card with a financial contribution from Infosys;

  • Language courses provided by the professional teachers;

  • Organized training sessions during the first weeks and further upskilling courses (online, with our experts);

  • 25 days of paid leave;

  • Brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;

  • Expat Assistance Services for new joiners;

  • Teambuilding activities.

  • Benefits

  • sharing the costs of professional training & courses

  • video games at work

  • leisure zone

  • meal passes

  • redeployment package

  • employee referral program

  • paid leave

  • multisport card

  • languages courses

  • performance bonus

  • stable employment

Infosys Poland Sp. z o.o.

We are present in four major Polish cities: Łódź, Wrocław, Poznań and Kraków.

The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.

Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.

With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.

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INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.