Customer Support Specialist with Spanish or French

PremFina Ltd is a fast growing venture capital backed premium finance company that promotes financial inclusion by enabling the payment of insurance premiums via instalments. Based in Mayfair, London, it supplies insurance brokers with funding lines and also enables self-funding by insurance brokers and MGAs via its Software-as-a-Service (SaaS) affiliate IXL PremFina Ltd. PremFina’s shareholders include global investors Rakuten Capital, Draper Esprit Plc, Thomvest Ventures, Emery Capital, Rubicon Venture Capital, Talis Capital and the company’s founder.

The Client Support Specialist will be expected to consistently provide first class customer service by working within agreed SLAs. You will be part of a team managing customers and insurance brokers.

Warsaw office is our hub for international expansion to a number of EU countries, including Spain, France, Germany, the Netherlands and Denmark.

Customer Support Specialist with Spanish or French

Your contribution to something big:

• Data handling and data entry in to relevant internal and external systems
• Manage customer and client communication channels
• Maintaining logs/statistics for client services
• Administration daily tasks
• Maintains customer satisfaction by assisting Client Services with administration back up support
• Pro-active in identifying new, or improvements to processes and procedures within client services