Customer Support Specialist with Spanish

PACKHELP SPÓŁKA AKCYJNA

5 0007 500 gross / mth.
  • offer expired over a month ago
  • contract of employment, contract of mandate
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work, hybrid work
  • Immediate employment
  • remote recruitment

PACKHELP SPÓŁKA AKCYJNA

Kolejowa 5/7

Wola

Warszawa

Your responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times

  • Responding promptly to customer inquiries

  • Communicating with customers through various channels

  • Acknowledging and resolving customer complaints

  • Knowing our products inside and out so that you can answer questions

  • Processing orders, forms, applications, and requests

  • Keeping records of customer interactions, transactions, comments, and complaints

  • Communicating and coordinating with colleagues as necessary

  • Providing feedback on the efficiency of the customer service process

  • Ensure customer satisfaction and provide professional customer support

Our requirements

  • Fluent English and Spanish are a must (C1 level)

  • Previous experience in Customer Support / Service Desk

  • Desire to work in a result-driven start-up

  • Great written and verbal communication skills

  • Problem-solving mindset

  • Empathy and positive attitude toward customers

  • Ability to work both independently and in a group

  • Eagerness to learn

  • An open mind and ability to work in a fast-paced environment

What we offer

  • Top-notch HQ – 2500 square meters filled with tech and goodies such as a barista, lunches, and brunches! All in a great location, close to the city center and with access to free parking spaces

  • Remote-friendly workplace – hybrid or remote model of work (depending on your location) and all the resources you need to set up your home office

  • The best possible tools – easy access to the latest technology, our own apps, a Macbook, and industry-standard software

  • Health & Wellness – private healthcare, life insurance, weekly massage sessions, mental health support, and a subsidized MultiSport card

  • Fair compensation – performance-based pay raises, quarterly bonuses, and bonuses for employee referrals

  • Career development – internal workshops, training sessions, and your own personal learning budget

  • Work from the places you love most – possibility to work remotely from anywhere in the world for up to 90 days a year

  • Vacation & time off – 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • parking space for employees

PACKHELP SPÓŁKA AKCYJNA

Meet Packhelp. We're an international group of over 250 professionals who are helping nearly 50,000 companies across the World. On the outside, we’re a packaging company, but look a little closer and you’ll see we’re one of the fastest-growing tech companies in Europe that have raised over €50M from leading international investors.

We're on our journey to become a leading global packaging marketplace. That is why we are looking for an experienced Customer Support Specialist with Spanish.

In Customer Support you will be taking care of the customer’s needs by providing and delivering professional, high-quality support and assistance before, during, and after the customer’s requirements are met. We are looking for a people person, full of patience, empathy, and energy to join our Customer Support team.

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