sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Support Specialist with Spanish
PACKHELP SPÓŁKA AKCYJNA
5 000–7 500 zł gross / mth.
- Kolejowa 5/7, Wola, WarszawaWarszawa, Masovian
- offer expired over a month ago
- contract of employment, contract of mandate
- full-time
- specialist (Mid / Regular), junior specialist (Junior)
- home office work, hybrid work
- Immediate employment
- remote recruitment
PACKHELP SPÓŁKA AKCYJNA
Kolejowa 5/7
Wola
Warszawa
Your responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
Our requirements
Fluent English and Spanish are a must (C1 level)
Previous experience in Customer Support / Service Desk
Desire to work in a result-driven start-up
Great written and verbal communication skills
Problem-solving mindset
Empathy and positive attitude toward customers
Ability to work both independently and in a group
Eagerness to learn
An open mind and ability to work in a fast-paced environment
What we offer
Top-notch HQ – 2500 square meters filled with tech and goodies such as a barista, lunches, and brunches! All in a great location, close to the city center and with access to free parking spaces
Remote-friendly workplace – hybrid or remote model of work (depending on your location) and all the resources you need to set up your home office
The best possible tools – easy access to the latest technology, our own apps, a Macbook, and industry-standard software
Health & Wellness – private healthcare, life insurance, weekly massage sessions, mental health support, and a subsidized MultiSport card
Fair compensation – performance-based pay raises, quarterly bonuses, and bonuses for employee referrals
Career development – internal workshops, training sessions, and your own personal learning budget
Work from the places you love most – possibility to work remotely from anywhere in the world for up to 90 days a year
Vacation & time off – 26 paid vacation days and 1 extra Better Future Day for actively making our world a better place
Benefits
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
no dress code
coffee / tea
parking space for employees
PACKHELP SPÓŁKA AKCYJNA
Meet Packhelp. We're an international group of over 250 professionals who are helping nearly 50,000 companies across the World. On the outside, we’re a packaging company, but look a little closer and you’ll see we’re one of the fastest-growing tech companies in Europe that have raised over €50M from leading international investors.
We're on our journey to become a leading global packaging marketplace. That is why we are looking for an experienced Customer Support Specialist with Spanish.
In Customer Support you will be taking care of the customer’s needs by providing and delivering professional, high-quality support and assistance before, during, and after the customer’s requirements are met. We are looking for a people person, full of patience, empathy, and energy to join our Customer Support team.