Oferta pracy

Customer Support Specialist

IngridAbout the company

  • plac Jana Pawła II 14, Wrocław
    Wrocław, Lower Silesia
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment, contract of mandate, B2B contract
  • full-time
  • specialist (Mid / Regular)

Ingrid

plac Jana Pawła II 14

Wrocław

Your responsibilities

  • Act as the first point of contact for new and existing customers

  • Complete troubleshooting and escalate where necessary

  • Proactively identify patterns and continually look for ways to improve the way the team works

  • Onboard new clients on Ingrid's platform.

  • Educate clients in all Ingrid’s products & features

  • Work closely with Ingrid’s product team to communicate product related customer requests

Our requirements

  • You should have some experience making customers happy as a primary job function.

  • You're enthusiastic and comfortable around technology and the SaaS space.

  • You're even-tempered but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it.

  • You are social, positive and service minded, and also analytical and well organised.

What we offer

  • Attractive salary - depending on skills, experience and your potential

  • Flexible cooperation and a unique, informal atmosphere

  • The opportunity to develop your skills and gain experience by working with strong international brands on innovative projects

  • Support from experienced team members

  • Success fee based on reached goals

  • Experiencing great team work at a highly ambitious startup

Benefits

  • private medical care

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • drinks

  • leisure zone

About Us

Ingrid provides consumers with a much better shopping experience through intelligent choice of delivery options and flexible last mile deliveries - on their own terms. Our key objective is to increase merchant credibility and consumer convenience. We have successfully done so since 2015. By integrating Ingrid’s SaaS-platform, e-commerce merchants are able to improve online shopping experiences for all consumers and any purchase.

E-commerce is growing rapidly all over the world, and Ingrid is the key to success. We are in an expansive phase and want to develop our team with new skills. If you are curious to join the fast-paced and agile work environment of a startup with high ambition, apply now!