Oferta pracy

Customer Support Specialist

Ten Square Games S.A.

Ten Square Games S.A.

Generała Romualda Traugutta 45

Krzyki

Wrocław

Your responsibilities

  • Supporting players with current problems;

  • Receiving and processing issue reports;

  • Completing individual tasks;

  • Supporting product teams;

  • Attending gamedev projects.

Our requirements

  • Minimum one year’s customer support experience;

  • Being focused on the players’ concerns and issues;

  • Ability to plan and prioritize workload;

  • Engagement, excellent communication and teamwork skills;

  • Advanced level of English and Polish.

Optional

  • Have student status;

  • Have knowledge of customer service or help desk software (e.g. Zendesk, ServiceNow, Helpshift, etc.);

  • Have Gamedev business experience;

  • Knowledge of the mobile games market.

What we offer

  • Direct impact on the final product and business direction

  • Autonomy mode and freedom of making partnership decisions

  • A friendly and mature working atmosphere

  • Safe environment and setting that boost your EXP points and skills

  • Communities of practice and educational books of your choice

  • Conferences and themed events

  • Working hardware matters – win or mac – take your pick

  • attractive remuneration based on experience and skills;

  • easy accessible modern office in the center of Wrocław.

  • private medical care, a life insurance program and a Multisport card;

  • free lunch days, fresh fruits, refreshments in the office;

  • assistance in relocation for you and your family and a relocation package.

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • integration events

  • corporate library

  • no dress code

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

If you wake up every day wanting to change reality, we’ll welcome you with open arms in Ten Square Games. Our main goal is to make our players’ lives easier and put smiles on their faces. Currently, our free-2-play business needs a Customer Support Specialist — someone just like you. Become one of us and let’s share our ideas with the rest of the world. Sounds good? Hurry up then and join the team in our Wrocław office!

Ten Square Games S.A.

Hi, we are Ten Square Games, and we live games! No, not a typo - but a level up from loving! We are on a mission of giving players excellent outdoor experiences on their mobiles. With global hits, such as Fishing Clash, we know how to make the best of technology, fun, and fair play. With 44 million users and 500 people on board we keep growing and learning, having the insatiable hunger for the next success. If you also like to explore the unknown and know how to own it, we want to work with you!. Join one of our studios in Wroclaw, Warsaw, Berlin, Bucharest, Verona, or anywhere else in the world - and let's play.

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