sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCustomer Support Team Lead
ABB Sp. z o.o.
- Starowiślna 13A, Stare Miasto, KrakówKraków, Lesser Poland
- offer expired 2 months ago
- contract of employment
- full-time
- team manager
- hybrid work
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
ABB Sp. z o.o.
Starowiślna 13A
Stare Miasto
Kraków
Your responsibilities
Team Management: manage, motivate and plan skills development of the local Customer Support Team (10+ people)
Planning and Control: plan the team activities based on skills/languages/opening hours; resources forecast and allocation/planning to meet the demands of Customer Support Service, taking into account dynamic evolution of the business
Service Quality focus: uses the strengths of the team to achieve effective and efficient handling of the Customers enquiries; helps to implement best practices, adopts standard processes and encourage the use of good practices
Positive Customer Experience: recommending appropriate solution for customer requests, ensuring the resolution of customer issues (e.g. product, technical, order, payment related) by providing resolution immediately or coordinating with other internal and/or external teams, proactively informing customers about issue status based on inputs, and clarifying any questions to improve service quality
Our requirements
3+ years of experience in a similar Team Lead role.
Bachelor/Master degree
Excellent communication skills: verbal and written English
Extensive experience with customer support
Open minded, creative, and innovative, technology enthusiast
Experience in EVCI (EV Charging Infrastructure) industry would be an advantage
What we offer
Enjoy a stable employment in a company with a long history in innovation and technology.
Collaborate with experienced experts in an international environment.
Seize individual development and training opportunities, from job specific to soft skills.
Private medical care (including offers for family members) and life insurance.
Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program.
Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
corporate products and services at discounted prices
integration events
corporate sports team
saving & investment scheme
corporate library
coffee / tea
sharing the commuting costs
employee referral program
charity initiatives
family picnics
Recruitment stages
1
Phone Screening
2
Interview with Recruiter and / or Manager
3
* Additional technical / language check
4
Congrats!
ABB Sp. z o.o.
ABB E-mobility is leading the decarbonization of the world’s transportation industry by pioneering technology that will enable a sustainable future of smart, reliable, and emissions-free mobility for societies, countries, and cultures globally. We are the global industry leader in Electric Vehicle (EV) Charging and Grid Edge technologies.
As a part time Team Leader (50%) you will be part of the Worldwide Service Team, reporting to the Customer Support Manager, to head a multicultural Customer Support Team based in Krakow (PL), serving many countries, in a fast-paced market, handling technical enquiries from our customers.
You will directly supervise work of 10+ engineers, contribute significantly to the Customer satisfaction and the continuous improvement of the Customer Service to deliver a best-in-class service.
The role is 50% Team Lead and 50% Customer Support Specialist.
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.