Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

(Cybersecurity Operations) DLP Ops Analyst

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • DevOps

  • Agile

Operating system

About the project

Global Cybersecurity Operations (GCO) provides a coordinated suite of “Information & Network Defence” services responsible for detecting and responding to information and cybersecurity threats to HSBC assets across the globe. This includes dedicated functions for the Monitoring of potential data loss events within the global estate as well as Information Protection Incident Management and Response.

These two principal functions are supported by additional internal GCO capabilities in: Cyber Incident Monitoring & Response, Cyber Intelligence and Threat Analysis, Security Sciences and Client Engagement and Support Services. Critical to the success of GCO is it close partnership with sister Cybersecurity teams, IT Infrastructure Delivery, and Global Business and Function clients. The overall GCO mission is placed under the purview of the Group Chief Information Security Officer (CISO).).

The Information Protection Monitoring and Response (IPM&R) will act as a strategic response function across the Group on a 24x7x365 basis where existing Information Security controls fail. This function is charged with efficiently and effectively handling Data related incidents

resulting from high severity events and confirmed incidents. The objective is to ensure containment of the issue whilst maintaining close liaison with relevant internal and external parties ensuring an effective risk treatment plan is in place. This mission is critical to the protection

of HSBC customers, the HSBC brand, shareholder value as well as HSBC information and financial assets.

Your responsibilities

  • Monitoring and protecting HSBC Internal, Restricted, and Highly Restricted data in relation to the global DLP monitoring & quarantine tool.

  • Following detailed processes and procedures in security incident response lifecycle and its phases.

  • Handling an acceptable volume of data events ensuring that the task is analysed thoroughly and a correct resolution is provided and recorded in the tool within suggested OLA.

  • Managing the response to and/or escalating DLP events with local and regional DLP staff, regional teams and the Information Protection

  • Response (IPR) team to assist with risk assessment and remediation processes.

  • Providing 24/7 availability of Support for any critical investigations and support for the global DLP monitoring tool.

  • Supporting handovers to other teams and countries at the start and end of the working shift.

  • Coordinating the actions of multiple business units during the response to DLP events and incidents.

  • Adhering to HSBC internal risk and compliance processes and standards.

  • Cultivating strong relationships with organisationally important global Business stakeholders whose support and knowledge are vital in delivering the remediation of DLP events and incidents.

  • Providing timely and relevant updates to appropriate stakeholders and decision makers during Providing timely and relevant updates to appropriate stakeholders and decision makers during DLP events.

  • Collaborating with the wider Cybersecurity (and IT) teams.

  • Maintaining DLP metrics including the identification and development of relevant key data and appropriate reporting mechanisms to ensure accuracy for report management.

  • Maintaining a strong awareness of regulatory trends, legislation and industry best practice relating to DLP and Identifying and developing new ideas to enhance our DLP monitoring and response capability.

  • Supporting engagement in support of HSBC Global Businesses and Functions to drive a global up-lift in cyber-security and information protection awareness.

Our requirements

  • Proficiency in multiple technical disciplines, analytic and quality assurance techniques.

  • Good problem-solving and trouble-shooting skills.

  • Quick learner with an ability to share and transfer knowledge.

  • Ability to work effectively in a team with cross-cultural environments.

  • Self-motivated and able to work independently.

  • Highest ethical standards and values.

  • Ability to understand, work with and interpret numeric data.

  • Strong written and oral communication skills with the ability to communicate technical topics (clear, concise, and professionally) at all levels within the Bank.

  • Demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a production environment.

  • Ability to build and maintain cordial relationship with users, peers and people at all levels using diplomacy, judgment and interpersonal skills.

  • Ability to speak, read and write in English, in addition to your local language.

  • Experience in monitoring and analysing DLP events on the DLP solution.

  • Experience in day-to-day operations of the Data Loss Prevention (DLP) process.

  • Hands-on experience of following detailed processes and procedures in security incident response lifecycle and its phases.

  • Ability to handle, resolve data security events minimizing the impact to the Bank, employees and customer.

  • Ability to learn the proper use and protection of data (required).

  • Ability to work through the DLP event queue and resolve tickets quickly.

  • Good level knowledge of GDPR requirements and regulations.

  • Strong knowledge of various data security tool & techniques incl DLP, CASB.

  • Knowledge of common operating systems and platforms.

  • Flexible work availability to support the DLP team’s responsibilities.


  • Ability to understand and follow the incident response process through event escalations.

  • Knowledge of any global regulatory requirements would be beneficial.

  • Experience of working in a financial organization would be beneficial.

  • A minimum of 2/3 years Cyber experience would be beneficial.

  • Experience working in a highly regulated environment.

What we offer

  • Stable job in professional team,

  • Interesting path of career in an international organization,

  • Consistent scope of responsibilities,

  • Private health care, employees’ benefits.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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