(Cybersecurity Operations) Incident Manager Lead

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

Technologies we use

Expected

  • AWS

  • Azure

  • Google

About the project

The Cybersecurity Incident Management and Response Team is charged with efficiently and effectively handling all information and cybersecurity incidents across the Group on a 24x7 basis. This mission is critical to the protection of HSBC customers, the HSBC brand, shareholder value as well as HSBC information and financial assets.

The Incident Management and Response function is further organised into two primary missions:

1. Incident Management: The coordination and orchestration of technical response activities across the globe, the timely and effective communication of the aforementioned to Global Business and Function stakeholders, Senior Executive Leadership and regulatory bodies.

2. Incident Response: Conducting technical and forensic investigations into matters raised through alerts, intelligence, testing activities and end user reports that lead to a coordinated effort to effectively contain, mitigate and remediate active and potential attacks.

Your responsibilities

  • Leading the response to major cyber security incidents across the globe, taking responsibility for the timely mitigation of cyber-threats and where possible, minimizing further risk to HSBC’s information assets and services.

  • Coordinating the actions of multiple business units during the response to cyber security incidents.

  • Providing timely and relevant updates to appropriate stakeholders and decision makers during cyber security incidents.

  • Managing the completion of post-incident reviews, assessing the effectiveness of controls, detection and response capability and supporting the required improvements with the responsible owners.

  • Cultivating close working relationships with regional Cybersecurity leads, Business Information Risk Officers (BIROs) and Risk Managers whose support and knowledge are vital in delivering the remediation of security incidents

  • Maintaining a strong awareness of technology trends and industry best practice, to enable the provision of informed advice and guidance to HSBC Business functions and HSBC IT.

  • Developing, defining, validating and maintaining detailed processes and procedures to allow the consistent management of the response to cyber security incidents.

  • Directly contributing to the continued technical enhancement of the security platforms.

  • Leading the continued evolution of incident management and response capabilities and processes, including automation and orchestration.

  • Training, development and mentoring of other members of the Incident Management and Response team, as well as other members of the Global Cybersecurity Operations function.

  • Supporting a “self-critical” culture whereby identification of weaknesses in the bank’s control plane (people, process and technology) are brought to light in an effective manner and addressed.

  • Supporting a culture of individual self-improvement whereby staff are expected to maintain subject matter expertise within their area of focus and within the realm of cybersecurity more broadly.

  • Supporting engagement of Global Businesses and Functions everywhere HSBC does business that drives a global up-lift in cybersecurity awareness helping to “tell the story” of HSBC Cybersecurity efforts.

  • Production of Management Information related to the CSIRT mission that is appropriate to the target audience, supported by data and experienced analysis enabling informed decisions.

Our requirements

  • 5+ years of experience in a senior incident management role.

  • Excellent knowledge and demonstrated experience in incident response tools, techniques and process for effective threat containment, mitigation and remediation.

  • Good knowledge and demonstrated experience of common cybersecurity technologies such as; IDS / IPS / HIPS, Advanced Anti-malware prevention and analysis, Firewalls, Proxies, MSS, etc.

  • Good knowledge of common network protocols such as TCP, UDP, DNS, DHCP, IPSEC, HTTP, etc. and network protocol analysis suits.

  • Good knowledge of common enterprise technology infrastructure, platforms, middleware, databases, applications and tooling, including; Windows, Linux, infrastructure management and networking hardware.

  • Good knowledge and demonstrated experience in analysis and dissection of advanced attacker tactics, techniques and procedures in order to inform adjustments to the control plane.

  • Good knowledge and technical experience of 3rd party cloud computing platforms such as AWS, Azure and Google.

  • An understanding of business needs and commitment to delivering high-quality, prompt and efficient service to the business.

  • An understanding of organisational mission, values and goals and consistent application of this knowledge.

  • Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.

  • An ability to perform independent analysis of complex problems and distill relevant findings and root causes.

  • An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative and actionable manner.

  • A team-focused mentality with the proven ability to work effectively with diverse stakeholders.

  • Self-motivated and possession of a high sense of urgency and personal integrity.

  • Highest ethical standards and values.

  • Excellent understanding of HSBC cyber security principles, global financial services business models, regional compliance regulations and applicable laws.

  • Excellent understanding and knowledge of common industry cyber security frameworks, standards and methodologies, including; OWASP, ISO2700x series, PCI DSS, GLBA, EU data security and privacy acts, FFIEC guidelines, CIS and NIST standards.

  • Experience of 3rd party/peer/regulatory/governmental information sharing and disclosure platforms and/or processes.

  • Proven ability and experience of working in a high-pressure, fast paced environment where bold, time critical decision making is essential.

  • Proven experience in crisis management, crisis response frameworks and communications.

  • Ability to orchestrate, manage and successfully implement major procedural and technological change within a complex, global organisation.

  • Ability to speak, read and write in English, in addition to your local language.

Optional

  • Extensive experience within an enterprise scale organisation; including hands-on experience of complex data centre environments, preferably in the finance or similarly regulated sector.

  • Industry recognised cyber security related certifications including; SANS GSEC, GCIH and/or CISSP.

  • Formal education and advanced degree in Information Security, Cyber-security, Computer Science or similar and/or commensurate demonstrated work experience in the same.

What we offer

  • Stable job in professional team,

  • Interesting path of career in an international organization,

  • Consistent scope of responsibilities,

  • Private health care, employees’ benefits.

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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