Oferta pracy
Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [email protected]
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(Cybersecurity) Remediation Manager

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Valid for 15 days
    until: 20 Aug 2021
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • CISA


  • CISM



About the project

Cybersecurity is responsible for enabling businesses and functions to manage their information security risks as well as ensuring risk and controls are assessed and implemented appropriately, objectively and independently through professional and specialized subject matter experts.

The Remediation Manager is an internal-facing role with specific responsibilities to support the Remediation function lead in the day to day activities, ensure oversight of the Cybersecurity control environment globally, raise testing issues and perform related remediation activities. The Remediation team predominantly enables the timely closure of issues and mitigation of risk by proactively monitoring and establishing governance over remediation activities internally within the Cybersecurity functions and externally with the GB/GF/Regional IT and business teams.

Your responsibilities

  • Collaborate with all internal and external customers through established governance channels to drive remediation of gaps and their tracking to closure. This includes implementing and maintaining an effective working relationship with key stakeholders internally and externally

  • Coordinate the remediation activities required for all security driven risks across all the customers (i.e. DBS, Cybersecurity function, global businesses, global functions and regions)

  • Define processes and develop reports that enable tracking and allow oversight of all IT Security Audit issues and Management Self-Identified Issues (MSIIs). Work closely with the Delivery Support capability within each Cybersecurity function, to ensure closure of audit issues within agreed target dates

  • Proactively track the gaps identified during Security Assessments, Third Party Security Reviews and other security testing activities completed by Cybersecurity functions and provide reports that support established governance to drive remediation of gaps and their tracking to closure

  • Maintain and document remediation plans, metrics and reports that support the team in tracking the closure of all Cybersecurity owned issues (audits, MSIIs)

  • Ownership and management of escalations if remediation activities are not complete on time

  • Working closely with Metrics and Reporting team within Cybersecurity to establish effective security testing metrics to support governance and reporting requirements of the business

  • Providing guidance on the Remediation framework as required

  • Support the functional lead in developing, managing and maintaining a highly skilled, efficient and effective Remediation team that focusses on defining, managing and continuously improving the core processes and activities for remediation. Support read-across and trend analysis of issues by analyzing data

  • Embedding a culture of individual self-improvement, development and self-directed learning, whereby staff are expected to maintain subject matter expertise within their area of focus and more broadly within the realm of cybersecurity

  • Mentoring / Coaching / Guidance for junior team members

Our requirements

  • Minimum bachelor’s degree and/or experience in IT security governance and operational processes, preferably in the Financial Services industry or global corporate service provider

  • Good understanding of Cybersecurity risk and control framework and familiarity with Information Security standards, policies and key cyber regulations. Experience in dealing with regulatory requirements and other risk and compliance matters

  • Background – experience in Risk and Compliance Management, Vulnerability Management, Security Testing, etc.

  • Positive and professional attitude, team player, flexible and adaptable

  • Confident and takes responsibility and ownership for work and personal development

  • Ability to produce clear, concise reports and insights from data for targeted audiences including senior management

  • Good spoken and written communication and ability to adapt style based on audience (Fluent in spoken / written English)

  • Ability to build strong relationships and communicate on complex issues with a wide spectrum of stakeholders.

  • Previous experience of delivering an excellent customer service


  • Qualifications – one or more industry-recognised and cybersecurity-related certifications including CISA, CRISC, CISM, CISSP, CGEIT

What we offer

  • Stable job in professional team

  • Interesting path of career in an international organization

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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This is how we work
This is how we work