Hays Poland

Cybersecurity Team Leader

Hays PolandO firmie

  • Kraków, małopolskie

  • Ważna jeszcze 24 dni
    15 Luty 2020
  • Umowa o pracę
  • Pełny etat
  • Kierownik
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Cybersecurity Team Leader
Kraków
NR REF.: 1131828

Your new company
For our Client, well-known international company located in Kraków we are looking for a person interested in the role of Cybersecurity Team Leader. 

Your new role
The IT Services Team Leader (Back office) will be responsible for the management of a team of approximately 15 IT Specialists who perform key IT Services in Data Security, Cybersecurity and Identity and Access Management. The IT Services Team Leader will ensure the delivery and lead the team to deliver customer focused service meeting SLAs and promoting continuous improvement to meet the priorities of the business. Continual monitoring of quality and performance and taking necessary steps either by balancing resources or driving process improvement, are central to the role.

Team management:

  • Developing goals and objectives with direct reports and providing appropriate follow-up.
  • Conducting monthly check-in’s (1:1) with each direct report to discuss performance, development, etc.
  • Completing performance reviews in a timely manner.
  • Supervising work allocation, readjusting priorities as necessary to meet business needs.
  • Providing recommendation on resource requirements to leadership for approval.
 

IT Processes management and improvement:

  • Continuously working on identifying process optimization opportunities; driving and actively contributing to implementation.
  • Implementation of best practices to gain efficiency and drive productivity gains.
  • Developing and implementing new procedures to ensure consistent service delivery, communicating the changes and training team members as appropriate.
  • Identify, recommend and agree appropriate solutions with the Key Stakeholders and process SMEs that will support improvement in costs, service or employee satisfaction.
  • Addressing and resolving complex problems that are escalated from Customers and internal IT organization.
  • Monitors day-to-day activities and recommends modifications as required. Leads and supports the activities of staff including shifting planning, workload balancing and ongoing supervision. Provides input for performance assessments.
  • Responsible for hiring section personnel. Provides input for performance assessments and service level agreement meetings.
  • Works with GBS IT Services Lead and process SMEs to establish service levels and manage the automated resolution of tasks.
  • Reviews on-line ITSM requests / incident queue to properly manage and address workload and issues reported.
  • Analyzes trends in activity and works closely with process SMEs to respond to issues/concerns.
  • Ensure and provide appropriate training for support staff to effectively perform their job.


What you'll need to succeed

  • 3/4 years of experience in an IT function (preferably 1+ years in UAM, Info Sec or Identity & Access Management)
  • 1.5 years of experience managing others (UAM / Data Security Team profile preferred)
  • Very good knowledge of English (C1 preferred)
  • Completed degree in higher education (BA)
  • ITIL Foundation Certificate (v3/v4)
  • Shows customer, service mind-set and a proactive way of working to service the customers in a “can do” attitude
  • Excellent communication skills
  • Analytical capability to analyze, interpret data and provide insight
  • Excellent problem-solving and analytical skills. Strong verbal and written communication skills. Excellent interpersonal skills. Good decision-making and negotiating skills. Excellent time management and organizational skills. Ability to operate a computer and related software. Ability to lead others.
  • Good understanding of ITIL and very good knowledge of Identity and Access Management, Information Security and Data Security policies.
  • Possesses knowledge of standard hardware and software in the IT infrastructure, with expertise to address more technical issues and request management.
  • Has a good understanding of Sailpoint and Info Sec market standard policies setup.
  • Utilizes a broad range of technical support products and technologies to resolve difficult technical issues.
  • Provides technical coaching to other staff members, assisting them resolve technical issues
  • Proficient in English, other EU language would be beneficial asset (German / Italian)


What you'll get in return

  • Being a part of the international IT team and exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy
  • Open and trusted teamwork in which we value fun along the way.
  • Casual atmosphere and all of that you will experience in the modern office.
  • Competitive benefits that include among others private medical care, life insurance, multisport.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.




Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie pracy dla potrzeb procesu rekrutacji zgodnie z ustawą z dnia 27.08.1997r. Dz. U. z 2002 r., Nr 101, poz. 923 ze zm."



www.hays.pl
Cybersecurity Team LeaderNumer ref.: 1131828

Your new company
For our Client, well-known international company located in Kraków we are looking for a person interested in the role of Cybersecurity Team Leader. 

Your new role
The IT Services Team Leader (Back office) will be responsible for the management of a team of approximately 15 IT Specialists who perform key IT Services in Data Security, Cybersecurity and Identity and Access Management. The IT Services Team Leader will ensure the delivery and lead the team to deliver customer focused service meeting SLAs and promoting continuous improvement to meet the priorities of the business. Continual monitoring of quality and performance and taking necessary steps either by balancing resources or driving process improvement, are central to the role.

Team management:

  • Developing goals and objectives with direct reports and providing appropriate follow-up.
  • Conducting monthly check-in’s (1:1) with each direct report to discuss performance, development, etc.
  • Completing performance reviews in a timely manner.
  • Supervising work allocation, readjusting priorities as necessary to meet business needs.
  • Providing recommendation on resource requirements to leadership for approval.
 

IT Processes management and improvement:

  • Continuously working on identifying process optimization opportunities; driving and actively contributing to implementation.
  • Implementation of best practices to gain efficiency and drive productivity gains.
  • Developing and implementing new procedures to ensure consistent service delivery, communicating the changes and training team members as appropriate.
  • Identify, recommend and agree appropriate solutions with the Key Stakeholders and process SMEs that will support improvement in costs, service or employee satisfaction.
  • Addressing and resolving complex problems that are escalated from Customers and internal IT organization.
  • Monitors day-to-day activities and recommends modifications as required. Leads and supports the activities of staff including shifting planning, workload balancing and ongoing supervision. Provides input for performance assessments.
  • Responsible for hiring section personnel. Provides input for performance assessments and service level agreement meetings.
  • Works with GBS IT Services Lead and process SMEs to establish service levels and manage the automated resolution of tasks.
  • Reviews on-line ITSM requests / incident queue to properly manage and address workload and issues reported.
  • Analyzes trends in activity and works closely with process SMEs to respond to issues/concerns.
  • Ensure and provide appropriate training for support staff to effectively perform their job.


What you'll need to succeed

  • 3/4 years of experience in an IT function (preferably 1+ years in UAM, Info Sec or Identity & Access Management)
  • 1.5 years of experience managing others (UAM / Data Security Team profile preferred)
  • Very good knowledge of English (C1 preferred)
  • Completed degree in higher education (BA)
  • ITIL Foundation Certificate (v3/v4)
  • Shows customer, service mind-set and a proactive way of working to service the customers in a “can do” attitude
  • Excellent communication skills
  • Analytical capability to analyze, interpret data and provide insight
  • Excellent problem-solving and analytical skills. Strong verbal and written communication skills. Excellent interpersonal skills. Good decision-making and negotiating skills. Excellent time management and organizational skills. Ability to operate a computer and related software. Ability to lead others.
  • Good understanding of ITIL and very good knowledge of Identity and Access Management, Information Security and Data Security policies.
  • Possesses knowledge of standard hardware and software in the IT infrastructure, with expertise to address more technical issues and request management.
  • Has a good understanding of Sailpoint and Info Sec market standard policies setup.
  • Utilizes a broad range of technical support products and technologies to resolve difficult technical issues.
  • Provides technical coaching to other staff members, assisting them resolve technical issues
  • Proficient in English, other EU language would be beneficial asset (German / Italian)


What you'll get in return

  • Being a part of the international IT team and exposure to our global business and how we work across a variety of markets including, the US, UK, Germany, Italy
  • Open and trusted teamwork in which we value fun along the way.
  • Casual atmosphere and all of that you will experience in the modern office.
  • Competitive benefits that include among others private medical care, life insurance, multisport.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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