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(Cybersecurity Technology) IT Operations Manager

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 03.04.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    (Cybersecurity Technology) IT Operations Manager
    Location: Kraków
    Ref No: HTK/CT/LL/11/2018


    Logging Lead is responsible for managing existing operations and implementing new operations processes within his or her organization; managing expectations across all stakeholder groups; sharing responsibility for project success; the day-to-day management of IT organization processes, including performance management, plan monitoring and evolution, metrics development, and management; recommending infrastructure improvements; developing, implementing, and ensuring compliance with operational policies and procedures


    Key Accountabilities:

    • Manage a team of System Engineers and Operations staff supporting various Cyber Security tools such as McAfee, Symantec, Illumio, QRadar, Resilient, Splunk and Menlo Security.
    • Metrics driven, ability to produce standard ITIL metrics such as Change success rate, tool uptime report, Incident ticket volume etc.
    • Familiarity with various Unix, windows and database platforms such as Linux, AIX, Windows, Oracle, DB2
    • Knowledge of application monitoring tools such as AppDynamics, Dynatrace, CA Wily, Tivoli etc. to help produce KPI’s & KCI’s.
    • Engage and handle appropriate vendor escalations.
    • Manage Patching and Change activity on a weekly/monthly/yearly cycle.
    • Work collaboratively with the Engineering team to identify process efficiencies and help automate operational procedures.
    • Build tool knowledgebase and establish/enhance Standard Operation Procedures (SOP).
    • Establish round the clock monitoring and alerting of Security tools to ensure 99.99% uptime and reduce unscheduled downtime.
    • Hiring and recognizing the right talent for the operations team.
    • Managing and upkeep of asset inventory associated with all Cyber Security tools.
    • Upkeep of license and capacity metrics for all supported tools.


    • Educated to degree level, within IT.
    • Demonstrable experience of IT Security capability with a minimum of 5-10 years’ experience working in IT Security environments plus relevant IT industry experience.
    • Experience of being a part and contributor to small teams, across different global regions and a desire to build on this experience is essential.
    • Formal education and degree in Information Security, Cyber-security, Computer Science or similar and/or commensurate demonstrated work experience in the same.

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    You'll achieve more when you join HSBC.
    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]