Oferta pracy

(DAO) Business Analyst

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Agile

About the project

The Data and Architecture Office team is hiring a Business Analyst in Data Architecture team to support one of DAO Products.

The Data and Architecture Office (DAO) was established to transform HSBC into a truly data-driven organisation by ensuring that every design decision has a built-in data consideration. DAO provides set of capabilities which require right quality of products as foundation for these services. There are 10+ DAO Products which are establsihed and you as Business Analyst will be assigned to one of the Agile team.

Your responsibilities

  • Assures delivery through the entire life-cycle of the project of user requirements through to live

  • Supports the Product Owner to evolve product roadmap, creation of epics and writing of user stories and managing the product backlog

  • Creates analysis of customer journeys and product functionality

  • Helps to define and track metrics and Performance Indicators for the product

Our requirements

  • Demonstrable experience of working in a data-related projects across areas like data governance, privacy, data architecture, data quality, information lifecycle management or similar

  • 3 years of experience in business analysis role on complex projects across countries or regions

  • Experience in Capturing, analysing and documenting of business user requirements

  • Strong interpersonal skills and able to build and maintain global relationships


  • Experience working as business analyst in Agile projects

  • Knowledge of Collibra or other data governance tools

What we offer

  • Contact with top IT technologies available in the market.

  • Employees’ benefits: Multisport Card, private medical and dental health care, life insurance,

  • Free parking space for our employees – few minutes from the office,

  • Internal training events and workshops,

  • Realistic career progression opportunities in an international organization,

  • Commutable office location – Kapelanka street,

  • Casual dress code,

  • Cultural exchange.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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