Oferta pracy

(DAO) Change Tooling Lead

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Provides expertise in Agile engineering practices (e.g. Scrum, Kanban, LEAN) as well as Disciplined Agile and SAFE framework experience

  • Provides expertise in DevOps pipeline tools like Jenkins and Ansible

  • Leads Agile engineering teams using DevOps practices such as test automation, continuous integration and continuous deployment

  • Contributes to the IT Portfolio and Programme Management practice.

  • Provides insight as to how a BA should learn and progress throughout the organisation.

  • Drives adoption of the practice across the BA community

  • Works within most critical and complex Technology projects - likely to span across multiple business units and/or geographies

  • Supports and guides the Product Owner to create/evolve Product roadmap, creation of epics and writing of user stories and managing the product backlog

  • Create analysis of customer journeys and product functionality

  • Helping define and track metrics and Key Performance Indicators for the product

  • Drive the Agile Team performance and outcome metrics as required

  • Engages with senior technology project and technology programme managers as well as product owners

  • Provides a high level of expertise in multiple technical capabilities and competencies such: as cloud, mobile, digital, security, core banking, micro services, capacity management and architecture platforms

  • Provides expertise in process and is considered an authority in multiple areas, such as: disciplined Agile software delivery, production support processes, continuous DevOps pipelines

  • Understands risk exposure to the bank and help senior colleagues manage it

  • Assures delivery through the entire life-cycle of the project of user requirements through to liv

  • Drives measurable continuous improvement into all delivery environments across all disciplines

Our requirements

  • Experience of managing a multidisciplinary teams across the globe

  • Experience of delivering user requirements in Jira and Qlik (or a similar data visualisation tool)

  • Experience of working / negotiating with senior stakeholders from across the globe to agree and prioritise requirements

  • Experience of performing QA on work completed by the team

  • Technical experience of extracting and ingesting data

  • Good understanding and implementation of data quality controls

  • Should be a self-starter, able to solve complex problems

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Data & Analytics Office (DAO) promotes a data-driven culture across HSBC through our strategy of:

  • Protect: To protect our data we need robust policies for data management and enhanced governance e.g. data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.

  • Connect: Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.

  • Unlock. Value is unlocked when we deliver on the opportunities our well-managed data presents e.g. improving customer / colleague experience, increasing revenue, commercialising our data, optimising capital, enhancing risk management or reducing costs.

  • The Change Tooling Lead supports all above pillars of the strategy.

Key priorities include:

  • The Change Tooling Lead will work on the end to end flow of a broad range of data & analytics initiatives, to deliver real business value. These roles will engage with business stakeholders to develop a shared understanding of the problem, assisting data analysts and engineers in acquiring and processing data. We need people with experience of the full range of data & analytics business analysis skills, from supporting the development of business cases, gathering requirements, documenting solution designs and testing.

  • The Change Tooling Lead is expected to be adaptable and move between Data Transformation Programmes as required.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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