sharing the costs of sports activities
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Oferta pracy
(DAO) Data Privacy Operations Analyst
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kraków, Lesser Poland
- offer expired 2 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Technologies we use
Expected
GDPR
CCPA
About the project
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
DataVisa is the global tool for undertaking some of our mandatory data privacy controls, including Internal and External Data Transfers, Privacy Impact Assessments and Records of Processing. The DataVisa Operations team is responsible for the day to day operational management of the tool including ensuring business users understand how to use the tool and cases are input correctly as well as conducting Privacy Impact Assessments on behalf of the Chief Data Offices.
We are currently seeking an experienced individual to join the DataVisa Operations team within Group Data Privacy Management in the role of Data Governance Analyst. The role holder will work as part of the centralized utility which will help deliver faster, simpler and more efficient results, helping avoid duplication of work across Global Businesses and Global Functions (GBGFs) and reduce time to market for business sponsored programmes; helping in reducing the risk of breach of customer data and other data privacy risks; driving adherence to the Global Data Management Policies across HSBC, and ultimately increasing customer trust and value of customer data to the organization.
Your responsibilities
- Gatekeeper and primary contact for DataVisa Operations team.
- Provide support and respond to general queries regarding DataVisa from stakeholders across 67 markets and multiple GBGFs
- Operate team runway and assist with prioritisation of workload for cases.
- Prepertion and maintenance of process documents, self-help guides, FAQs and Chatbots.
- Production of monthly MI and status reports to feed in to relevant stakeholders and governance forums.
- Perform Quality Assurance on DataVisa cases
Our requirements
- Awareness of internal procedures and Policies including the Data Privacy Policiy
- Good understanding of how customer data is used within the business
- Show ability to manage multiple stakeholders, strong business partners
- Ability to work effectively under pressure with competing and rapidly changing priorities; ability to identify conflicts and assess priorities.
- Proven track record of taking ownership / responsibility for work and be comfortable working independently
- Strong excel skills with ability to extract and summarise key information and present this in a clear concise manner within time restriction
- Strong communication skills with the ability to develop cohesive working relationships with internal/external stakeholders
- Must be a good communicator, verbal and written English
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- doctor’s duty hours in the office
- retirement pension plan
- corporate library
- no dress code
- video games at work
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Additional Information
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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(DAO) Data Privacy Operations Analyst, Kapelanka 42a, Dębniki, Kraków