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(DAO) Data Privacy Operations Manager

HSBC Service Delivery (Polska) Sp. z o.o.About the company

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

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Technologies we use

Expected

  • GDPR

  • CCPA

About the project

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

DataVisa is the global tool for undertaking some of our mandatory data privacy controls, including Internal and External Data Transfers, Privacy Impact Assessments and Records of Processing. The DataVisa Operations team is responsible for the day to day operational management of the tool including ensuring business users understand how to use the tool and cases are input correctly as well as conducting Privacy Impact Assessments on behalf of the Chief Data Offices.

We are currently seeking an experienced individual to join the DataVisa Operations team within Group Data Privacy Management in the role of Data Governance Manager. The role holder will work as part of the centralised utility which will help deliver faster, simpler and more efficient results, helping avoid duplication of work across Global Businesses and Global Functions (GBGFs) and reduce time to market for business sponsored programmes; helping in reducing the risk of breach of customer data and other data privacy risks; driving adherence to the Global Data Management Policies across HSBC, and ultimately increasing customer trust and value of customer data to the organisation.

Your responsibilities

  • Guide business users across 67 markets and multiple Global Business/Global Functions in using DataVisa, ensuring cases are input accurately in order to meet controls.
  • Perform privacy assessments of operational processes, identifying, and mitigating risks across the company through effective tools, training and guidance. Working with Project Mangers to ensure data privacy initiatives are understood and implemented in the program
  • Grow awareness and knowledge of the data privacy and other changing laws and regulations within the remit of HSBC operations
  • Act as a subject matter expert on data privacy and protection law across the globe, working collaboratively with Legal Data Privacy and Regulatory Compliance to communicate on data risk policies
  • Assist in developing, managing and maintaining data standards, policies and methodologies in line with Group Data Privacy Policy
  • Develop and administer guidance, training and educational materials
  • Identify areas of improvement in local practices relative to managing data privacy
  • Support the development and delivery of data privacy and protection controls based on data policies that assure the compliant use of data and information across the global business requirements
  • Remain up to date with the requirements of legislation and conduct necessary gap analysis processes to identify and help build remedial work programs and highlight ongoing program risks. Work with stakeholders to plan future data privacy needs and adhere to the global scope

Our requirements

  • Preferably have worked in an Organization’s Privacy office or with Data Privacy officers.
  • In-depth knowledge and understanding of Privacy law (e.g. GDPR, CCPA)
  • Detail-oriented, with the ability to multitask and quickly apply new concepts to accomplish assignments
  • Show ability to manage multiple stakeholders, strong business partners and understand technology and commercial concepts quickly
  • Excellent interpersonal, analytical, and communication skills
  • Ability to identify and mitigate data risks with the ability to understand materiality of data risks and prioritise / differentiate response accordingly
  • Strong communication skills with the ability to explain complex issues clearly, bridge between different stakeholders, especially, business, IT and legal
  • Ability to work effectively under pressure with competing and rapidly changing priorities
  • Proven track record of taking ownership / responsibility for work and be comfortable working independently
  • Must be a good communicator, verbal and written English

Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • doctor’s duty hours in the office
  • retirement pension plan
  • corporate library
  • no dress code
  • video games at work
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave

Recruitment stages

1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Additional Information

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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(DAO) Data Privacy Operations Manager, Kapelanka 42a, Dębniki, Kraków