Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

(DAO) Delivery Portfolio Governance Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Jira

  • Confluence

About the project

HSBC Data & Analytics Office (DAO) promotes a data-driven culture across HSBC through our strategy of:

• Protect: To protect our data we need robust policies for data management and enhanced governance e.g. data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.

• Connect: Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.

• Unlock. Value is unlocked when we deliver on the opportunities our well-managed data presents e.g. improving customer / colleague experience, increasing revenue, commercialising our data, optimising capital, enhancing risk management or reducing costs.

The role primarily supports the Protect and Unlock pillars of the Strategy.

The principal accountability of the role holder is to contribute to running the DAO Delivery Portfolio Management Office, maintaining and managing to Delivery Operating Model in scope enabling effective portfolio governance.

Your responsibilities

  • PMO roles will hold most or all of these responsibilities:

  • Running the day to day of portfolio governance and delivery reporting to DAO ExCo e.g. outcome delivery status reporting, RAID management, escalations to senior management / governance bodies, change control. Ensuring quality of output and adherence to timeliness.

  • Running multiple engagement and control forums within the portfolio e.g. with Programme Managers, targeted review sessions.

  • Portfolio wide PM/PMO communications and run of the PMO Community forum.

  • Portfolio governance capability uplift through the continuous improvement framework and training sessions.

  • Jira / Confluence structure maintenance and grooming, delivery dashboards and reporting.

  • Qualitative and quantitative analysis of the Delivery Portfolio.

  • Verbal and written communication related to Delivery Portfolio governance.

  • Coordination of the regular project and programme level reporting.

  • Co-ordination of project governance arrangements.

  • Manage the collection, collation, and processing of project information from stakeholders.

  • Assist with the implementation of project standards across projects.

  • Managing and updating portfolio documentation, process documents and information sources.

  • Key leadership and teamwork responsibilities include, but are not limited to:

  • Supports project delivery for complex assignments with advisory responsibilities

  • Supports team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of community

  • Develops a network of professional relationships across DAO and our stakeholders to improve collaborative working and encourage openness - sharing ideas, information and collateral

  • Encourages individuals to network and collaborate with colleagues beyond their own business areas and/or the Group to shape change and benefit the business and its customers

Our requirements

  • Bachelor's degree

  • 5 or more years' experience

  • Solid understanding of project management methodologies and best practice techniques

  • Experience with executive committees’ governance (presentations, decision driven/outcome based reporting)

  • Excellent communication and presentation skills

  • Experience in delivering key project management office services: Planning and Plan Management, Tracking and Reporting, Risk and Issues Management, Project/Programme Governance

  • Experience in implementing portfolio, programme and project reporting standards and techniques

  • Excellent technical expertise in Microsoft Office – Excel (pivot table expertise, vlookups, formulas), PowerPoint, Outlook and Word.

  • Excellent skills with Jira including custom setups

  • Experience with other project and portfolio management tools i.e. Clarity, MS Project, Open Workbench

  • Experience with collaboration platforms i.e. Confluence, MS Sharepoint

  • Ability to organize and structure – portfolios, programs, projects, processes, and communications

  • Ability to establish and leverage cross functional relationships to help drive project governance, execution and closure

  • Ability to work in a virtual team environment across geographic boundaries and cultures

  • Superior analytical skills including the ability to synthesize results and connect key points across topics

  • Self-starter/Independent thinker – ability to work independently, progress work, and bring it to the collaborative table

  • Experience as lead role in matrix organization would be an advantage

This is how we organize our work

This is how we work

  • agile
  • scrum
  • waterfall


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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