Oferta pracy

(DAO) Information Lifecycle Management Operations Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Ensure accuracy of data and deliverables with comprehensive policies and processes.

  • Understand policy requirements and GBGF business requirements and be able to translate this to the wider team and stakeholders.

  • Assist with ensuring that GBGFs are taking a consistent and compliant approach to ILM governance across all geographies.

  • Assist with the management of the required information and communication dissemination, collection and reporting in support of the Group ILM requirements.

  • Assist with the management and resolution of any ILM issues for GBGFs including any required changes to global systems or procedures.

  • Support teams within GBGFs to achieve and maintain compliance and best practice in all ILM matters.

  • Keep the CCO and/or Global Head of data Management informed about any ILM risks or issues.

  • Assist with ILM matters identified for GBGFs.

  • Work with teams and departments within GBGFs across geographies to ensure compliance and consistency.

  • Participate in the Group ILM Governance Forum (as necessary).

Our requirements

  • A basic understanding of data management, information security, privacy, and records retention practices.

  • Work with CCOs to monitor ILM risks and issues and ensure they are escalated to the Head of Group ILM Operations as required.

  • Work with departments and teams to devise and implement appropriate ILM controls and risk mitigation actions.

  • Maintain and observe HSBC internal control standards, implement, and observe Group Compliance Policy, including the timely implementation of recommendations made by internal / external auditors and external regulators.

  • Strong communication and interpersonal skills, and the ability to articulate complex issues in a focused, simple manner.

  • Strong commercial mind-set with the ability to lead change and drive innovation in collaboration with IT and across Lines of Business.

  • Good organization skills with ability to manage multiple deadlines and effectively prioritize.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Job Description

The Data and Architecture Office (DAO) was established to transform HSBC into a truly data-driven organisation by ensuring that every design decision has a built-in data consideration. As DAO we will provide leadership that enables data and analytics to be a key driver of our business strategy. Working closely in partnership with senior stakeholders and delivery teams all over the world to connect the business processes, data, products, services, and technology that underpin customer value and financial success.

Key to this is ensuring that our processes can retain data across businesses and geographical boundaries efficiently whilst meeting our legal and regulatory commitments.

The Information Lifecycle Management (ILM) Operations Manager is responsible for facilitating an effective and efficient service provision for all Data Storage Controls globally. The role will be part of the Group DAO ILM team.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Scroll to the company’s profile