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Data Analyst

TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE

  • Kraków

    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Expected

  • MS Excel

  • SPSS

  • SAS

  • SQL

Your responsibilities

  • Create, plan and drive process improvement initiative in any and all aspect of program operation with stakeholder (including but not limited to: Reporting, Dashboard, Feedback Delivery, Absence management, Performance Management)

  • Create/generate/update new report/dashboard as requested by Operations

  • On time delivery of value add input/data/analysis to support the Operations or Client

  • Create/Update/Improve Daily and Weekly Reports - ensure there is no broken formula, inaccurate data that all Agents/Teams/Site are accounted

  • Create/Update/Improve weekly presentations - adapting the presentation (content + design) proactively based on identified trends and insights on client feedback.

  • On Report/Presentation - formulate insights, identified trends or outliers and flag issues on the different presentation/reports created

  • Consistently supporting leadership in operation management - being present and the main point of reference during weekly reviews with the Client meeting on data accuracy

  • Expertise - be able to articulate clearly data trends and the factor shaping those trends from a reporting perspective.

  • Educate Leadership team on the use, meaning and limitation of the presentation, reports, data, analysis or improvement/alteration of the said items

  • Supporting the operations with ad-hoc requests

Our requirements

  • Very good proficiency in MS Excel and Google tools

  • Significant experience with spreadsheets and creating detailed reports – proven with examples from past experience

  • Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)

  • Strong knowledge of and experience with reporting and data analyze tools, databases (SQL etc), VBA and Scripts

  • Proven working experience as a Data Analyst

  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy

  • Ability to work efficiently with customers/stakeholders across global time zones

  • Able to take own initiative in solving issues

  • Strong attention to detail and analytical skills

  • Very good written and spoken English

  • Very good communication skills

What we offer

  • A Competitive salary

  • Flexible hours

  • End of quarter company parties

  • Partial language course reimbursement program

  • Budget for personal development

  • Awesome multicultural environment

  • Private medical care

  • Multisport Card

  • A Micro Kitchen with soft drinks, salads, sandwiches and snacks for free

  • Relocation package (for applicants outside Poland)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. Our Krakow team is focused on digital marketing advertising, working on behalf of a world leader in online advertising. Our team works with existing customers to optimize their advertising campaigns. We use our sales skills and product knowledge to support the advertisers reach their goals in a way that is trustworthy, transparent, and adds value.

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Job description

Ttec is offering you an astounding opportunity to work in a project for a Search Engine Giant. You will gain valuable experience in digital advertising industry while developing your sales skills as part of a team of top class sales professionals, growing and developing in an innovative and fast paced environment.

Why Ttec?

As a global leader in business process outsourcing, Ttec helps organizations around the world grow, manage and optimize their most valuable assets.

Data Analyst will support Ttec Programme in data processing. He/she will create reports to highlight any differences using Excel and Google Sheets. Additionally, the analyst will analyze data to identify likely errors and prepare reports due as a result of their analysis. The work may involve working across multiple teams and with Clients employees.