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Data Analyst

TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE

  • Kraków

    Kraków, Lesser Poland
  • valid for 22 days
    until: 10 Jun 2022
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Technologies we use

Expected

  • SQL

  • Python

  • PowerPivot

  • Salesforce

  • Tableau

Your responsibilities

  • Run and extract reports/data from internal and external systems or sources

  • Perform checks to ensure data integrity and consistency

  • Run manual and automated processes (ex. scripts, SQL stored procedures, loaders, PowerPivot refreshes, VB, etc.) to streamline cleansing and loading of data

  • Create and fine tune queries necessary for performing voice/text analysis using speech analytics platforms

  • Analyze qualitative & quantitative data, identify trends and improvement opportunities

  • Conduct root cause analysis to determine underlying drivers behind performance gaps

  • Provide data mining, root cause and trend analysis, deep dives, and data manipulation to effectively assess and communicate operational situations and strategies

  • Assist with the preparation of business review documents for presentation to program operations teams and clients

Our requirements

  • 2+ years of data science, business intelligence, or high-growth analytics experience

  • Strong skills for data analysis and interpretation in Excel, PowerPivot, Python, SQL and other tools

  • Experience with data management - understanding of databases, SQL queries, ETLs, and data models (tabular, cube, etc.)

  • Knowledge of CRM systems and data visualization/BI tools (ex. Salesforce, Tableau) and contact center metrics a plus

  • SQL coding experience preferred

  • Significant experience with spreadsheets and creating detailed reports

  • Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)

  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy

  • Excellent communication and organization skills, above average knowledge of PowerPoint

  • Problem solver and detail oriented, able to work within an ever-changing data environment

  • Ability to work efficiently with customers/stakeholders across global time zones

  • Able to take own initiative in solving issues

  • Very good written and spoken English

What we offer

  • A Competitive salary

  • Flexible hour

  • Partial language course reimbursement program

  • Budget for personal development

  • Awesome multicultural environment

  • Private medical care

  • Multisport Card

  • A Micro Kitchen with tea, coffee, salads, sandwiches and snacks for free

  • Relocation package (for applicants outside Poland)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

A Bit More About Your Role

Data Analyst will support TTEC Program in data processing. Under supervision, this position will gather, prepare, and analyze data for client sales and marketing programs. DA will directly collect, validate, cleanse, and load data from internal or external systems into databases to enable successful user adoption of analytics tools and reports. The position will work with Strategic Marketing Managers and other program support resources to provide analysis, creative feedback, and prepare findings for presentation to management.

TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.

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