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Data Analyst
TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE
Kraków
Kraków, Lesser Poland- valid for 22 daysuntil: 10 Jun 2022
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Technologies we use
Expected
SQL
Python
PowerPivot
Salesforce
Tableau
Your responsibilities
Run and extract reports/data from internal and external systems or sources
Perform checks to ensure data integrity and consistency
Run manual and automated processes (ex. scripts, SQL stored procedures, loaders, PowerPivot refreshes, VB, etc.) to streamline cleansing and loading of data
Create and fine tune queries necessary for performing voice/text analysis using speech analytics platforms
Analyze qualitative & quantitative data, identify trends and improvement opportunities
Conduct root cause analysis to determine underlying drivers behind performance gaps
Provide data mining, root cause and trend analysis, deep dives, and data manipulation to effectively assess and communicate operational situations and strategies
Assist with the preparation of business review documents for presentation to program operations teams and clients
Our requirements
2+ years of data science, business intelligence, or high-growth analytics experience
Strong skills for data analysis and interpretation in Excel, PowerPivot, Python, SQL and other tools
Experience with data management - understanding of databases, SQL queries, ETLs, and data models (tabular, cube, etc.)
Knowledge of CRM systems and data visualization/BI tools (ex. Salesforce, Tableau) and contact center metrics a plus
SQL coding experience preferred
Significant experience with spreadsheets and creating detailed reports
Knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc)
Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy
Excellent communication and organization skills, above average knowledge of PowerPoint
Problem solver and detail oriented, able to work within an ever-changing data environment
Ability to work efficiently with customers/stakeholders across global time zones
Able to take own initiative in solving issues
Very good written and spoken English
What we offer
A Competitive salary
Flexible hour
Partial language course reimbursement program
Budget for personal development
Awesome multicultural environment
Private medical care
Multisport Card
A Micro Kitchen with tea, coffee, salads, sandwiches and snacks for free
Relocation package (for applicants outside Poland)
Benefits
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
A Bit More About Your Role
Data Analyst will support TTEC Program in data processing. Under supervision, this position will gather, prepare, and analyze data for client sales and marketing programs. DA will directly collect, validate, cleanse, and load data from internal or external systems into databases to enable successful user adoption of analytics tools and reports. The position will work with Strategic Marketing Managers and other program support resources to provide analysis, creative feedback, and prepare findings for presentation to management.
TTEC EUROPE B.V. SP. Z O.O. ODDZIAŁ W POLSCE
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TTEC’s business processes and operations.