Data Entry - Law Enforcement Liaison Requests Analyst

MoneyGram is a leading global financial technology company that provides innovative money transfer and payment services to millions of consumers around the world.
MoneyGram products and platforms leverage cutting-edge technologies such as biometrics, artificial intelligence and distributed ledger technology to offer consumers a fast, secure and convenient financial connection to family and friends around the globe.
Whether it’s through the MoneyGram mobile app, MoneyGram.com, or any one of MoneyGram’s thousands of agent locations in more than 200 countries and territories, we connect consumers any way that is convenient for them.
MoneyGram leads the industry in compliance and is the only money transfer provider that requires customer ID for every transaction. We can proudly say no one else in the industry is as committed to protecting our customers as MoneyGram.

Data Entry - Law Enforcement Liaison Requests AnalystNumer ref.: 135340

In this role you are responsible for intaking and responding to inquiries from law enforcement or judicial officials globally. This requires working directly with law enforcement and/or judicial officials  to clarify and/or negotiate requests, ability to conduct consistent and accurate review of every single law enforcement request completing required escalations and/or negotiations, and ensuring requests are logged and assigned in the system within departmental SLAs and/or by the required due date.  We are particularly interested in hearing from Greek speakers for this role.

Primary Responsibilities

• Monitors the GSI inbox requiring in depth attention to detail to identify the type of request received by the GSI team,  ensuring all the requests are logged and assigned in the system with all the relevant information that is needed based on the country of region where the request was issued from.    Provides guidance to law enforcement and judicial officials telephonically or by way of e-mail; contacts law enforcement or judicial official to clarify and negotiate requests to provide only the information that is necessary to assist law enforcement in their investigation and within the scope of a given request; provides guidance to ensure that the requestor understands any and all application regulatory and/or privacy laws, what information MoneyGram maintains in the ordinary course of business, and guidance on how to request such records.
• Promptly fields incoming calls and emails from the law enforcement or judicial officials and professionally provide accurate information which requires a wide breadth of knowledge about MoneyGram’s products, operations, and/or processes.
• Communicates and collaborates with team members across the organization to ensure all responsive records are produced in response to inquiries in accordance with applicable law, regulations, and MoneyGram’s policy and procedures.
• Other projects and duties as assigned by supervisor and management team, which may include assisting with departmental projects such as: technology enhancements, streamlining opportunities, or cross training efforts.