Oferta pracy
Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [email protected]
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(DCOO) Senior Business Manager (Corporate Services)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • valid for 25 days
    until: 13 Jun 2022
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Drive the execution of business initiatives and change activities in support of the Corporate Services strategy, which may include organizational design, technology, people / culture initiatives, and compliance and regulatory requirements

  • Provide business management support including headcount, setting monthly cadence for planning, forecasts and reporting

  • Provide operational management support for the execution of strategy and act as the liaison between the senior leadership team, multi departmental functions and key stakeholders globally

  • Leverage the wider organization, including Transformation Services, Corporate Governance, Communications and Business Intelligence & Insights to support the execution of the Corporate Services strategy

Our requirements

  • Educated to graduate degree level in a business management or associated field

  • Significant analytical and project management skills and a capacity to present analytical information in understandable reports and business plans is essential

  • Excellent organizational, verbal and written communication skills

  • Excellent stakeholder management, relationship management, collaboration and influencing skills

  • Proven ability to articulate complex issues concisely and in simple language to support problem analysis


  • Experience of working in management consulting is advantageous

  • Proven experience in financial budgeting, strategic planning, communication and people management processes

  • Strong understanding of the HSBC Group and its strategy, structures and processes

What we offer

  • Stable job in professional team and international environment

  • Friendly and welcoming organizational culture

  • Support in professional development of our people to enable them progressing their careers

  • Private health care, employees’ benefits

  • Team integration and company events

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

About the project

Corporate Services comprises a set of service pillars including Workspaces, Operations, Protective Security, Business Continuity & Incident Management, Travel and Strategy.

The Senior Business Manager reports to and will directly support the Chief of Staff in the execution of the following duties:

  • Conduct necessary analysis to formulate recommendations and determine strategic direction

  • Lead and/or support the delivery of ad hoc projects to improve quality of strategic planning, MI, and governance

  • Participate and support in business planning activities which may include financial, technological and resource planning

  • Active management and control of headcount forecasts, hiring, organizational design and location strategy

  • Providing administration services for key meetings attended or chaired by the Chief of Staff, this may include undertaking secretariat duties, managing actions and planning external events and off-sites

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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