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Debt Collection Analyst - Spanish speaker

  • Kraków, Zabierzów (pow. krakowski), małopolskie
  • Specjalista
  • 11.02.2015

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Services Centers to provide first-class services to Shell companies across the world.
    Shell Business Operations provides its customers with services in four main areas: Finance Operations, HR Services, Customer Service and Supply and Distribution. In addition, being international and well-established, the company gives a unique chance of working with people from all over the world in a young and developing organization.

    Debt Collection Analyst - Spanish speaker
    Miejsce pracy: Kraków, Zabierzów (pow. krakowski)

    Job Description:

    • Reconcile customer accounts to identify unresolved/unpaid open items.
    • Negotiate settlements
    • Coordinate the resolution of complex disputes
    • Submitting blocked orders/ customer approaching credit limit and supporting information to the identified authority
    • Review current order and deliveries values;
    • Identifying the authority in the business able to release the order or to prevent the blocking in the near future;
    • Communicate with internal and external customer in an professional, effective and efficient manner
    • Maintain and implement agreed self development plan


    • Minimum 2 years of experience in Finance/Accounting
    • Experience in receivables management or collections preferred
    • Experience in Customer Service
    • Excellent English C1
    • Excellent Spanish C1
    • Good working knowledge of MS Office tools and MS Outlook

    Benefits of working at Shell:

    • Interesting work in international environment for a global leader (Shell is the world’s biggest company according to Fortune Global 500 in 2012 and 2013)
    • Attractive salary and bonuses
    • Work in a vibrant and dynamic team with a supportive inclusive culture and strong values
    • Complex medical care and individual life insurance
    • A unique opportunity to take part in professional trainings and to plan your own career path
    • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
    • Good atmosphere at work and comfortable working environment: own canteen and a few “relax rooms”
    • Opportunity to participate in social and community projects

    Shell is an Equal Opportunity Employer