Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Debt Collections Supervisor

C.H. Robinson

  • Swobodna 1, Krzyki, Wrocław
    Wrocław, Lower Silesia
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • manager / supervisor, team manager
  • full office work, hybrid work
  • remote recruitment

C.H. Robinson

Swobodna 1



Your responsibilities

  • Active participation in building US Collection Team

  • Design of the collection SLA based on the business needs

  • Prepare and keep up to date collection policies and procedures

  • Responsible for collection of past due customer invoices and weekly reporting of collection status and issues to senior management

  • Negotiate with customers to arrange payment plans or to provide additionally required documentation in order to facilitate payment of outstanding receivables. Evaluate accounts on an ongoing basis to determine subsequent actions up to and including referral of account to an outside collections agency.

  • Work with other departments to resolve and collect payment for disputed charges.

  • Daily operational responsibility for productivity and performance management of the Collection team

  • Responsibility for ensuring compliance with core regulatory requirements

  • Responsibility for coaching, training, developing and motivating team members to meet and exceed performance targets and expectations

  • Lead and assist in developing the collections strategy that enhance the customer contact experience through all available channels, including website, e-mail, SMS etc.

Our requirements

  • Knowledge of English at the C1 level

  • A minimum of 2 years of experience in leading and managing team

  • Possess solid collections, account analysis, and negotiation skills

  • Good knowledge of accounting and financial principles as well as legal regulations in area of debt recovery

  • Master’s Degree in Business Administration, Accounting or Finance

  • Excellent analytical, verbal and written communication skills

  • Demonstrated problem resolution skills

  • Ability to work effectively in a cross functional team; demonstrated ability to partner with other departments to enable growth while managing overall receivables exposure

  • Proficient in several MS Office application skills

  • Transportation industry experience is a plus

What we offer

  • Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

  • A positive and open environment which encourages thinking outside the box

  • Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day

  • Employment based on an employment contract and package of non-wage benefits


  • sharing the costs of sports activities

  • private medical care

  • life insurance

This is an exciting and challenging position for a highly motivated and energetic individual who will be the key driver in optimizing the recovery of cash collections.

You will be responsible for creating US Collection team and built the relation with CHR operation network and customers in order to optimize cash collections in a timely and effective manner, minimizing risk exposure and providing an excellent customer service, building customer confidence and enhancing the company’s reputation.

We are currently looking for Debt Collection Supervisor to support our Finance Shared service expansion in Wroclaw.

US customer portfolio / Second shift work (13:00-21:00/14:00-22:00)

To support our Finance Shared service expansion in Wroclaw. Join us and have the flexibility to create a career that works with your life!

C.H. Robinson

C.H. Robinson—accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here.

Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 200, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.

No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen—quickly, securely, and reliably. Through personal connections and solid relationships, our employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go ‘round.

Join the 15,000 employees worldwide who are accelerating their careers at C.H. Robinson.

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