• An energy leader
  Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.
• 
  Vibrant community
  Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.
• 
  Opportunies for growth
  Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.
• 
  Impactful collaboration
  Be an important participant of an international project.

We are looking for:

To liaise with drivers, hauliers, customers and scheduling teams to perform amendments to the schedule during its execution, manage customer enquiries and process urgent orders.

Principal Accountabilities:

• Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

• Manage deviation from plan, i.e. process any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered

• Receive urgent order requests and create urgent orders within framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to customers

• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed

• Initiate surcharges for Left on Board and urgent orders to the customers. Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date and accessible

* Continuously rotating shift system to provide 24-hour support ( 3 x 8 hr shifts per 24 hrs).