Prosimy o upewnienie się, że przesyłany przez Państwa dokument aplikacyjny zawiera tylko takie informacje, które mogą być istotne w kontekście zatrudnienia.
 
Prosimy o dodanie następującej klauzuli:
Potwierdzam zapoznanie się z informacją o przetwarzaniu danych osobowych kandydatów do pracy wskazaną w ogłoszeniu o pracę dotyczące stanowiska, na które aplikuję. Wyrażam zgodę na przetwarzanie moich danych osobowych, zawartych w przesłanych przeze mnie dokumencie aplikacyjnym, przez zooplus Polska sp. z o.o. z siedzibą w Krakowie (30-002), Ul. Prądnicka 20a, dla potrzeb niezbędnych do realizacji procesu rekrutacji. Mam prawo wycofać udzieloną zgodę w dowolnym momencie. Cofnięcie zgody nie wpłynie na zgodność z prawem przetwarzania, którego dokonano na podstawie takiej zgody przed jej cofnięciem.
 
Administratorem Danych osobowych jest zooplus Polska Sp. z o.o. z siedzibą w Krakowie przy ul. Prądnickiej 20A, 30-002 Kraków, NIP: 6772370361, REGON: 122628617.
Pełną informację odnośnie przetwarzania Twoich danych osobowych znajdziesz 
zooplus Polska Sp. z o.o.

Delivery Experience Manager

zooplus Polska Sp. z o.o.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna

zooplus Polska Sp. z o.o.

Prądnicka 20A

Kraków

Delivery Experience Manager [Online Recruitment]
Workplace: Kraków
About us
Number 1 in Europe!
 
zooplus AG was founded in Munich in 1999 and today is Europe’s leading online retailer of pet supplies. The sales reached more than EUR 1,5 billion in the 2019 financial year. The company’s business model has been launched successfully in 30 European countries. That is all possible due to highly autonomous teams, flat organization structure and constant strive for using cutting-edge technologies. Based on the continued vigorous growth anticipated in the European e-commerce market, zooplus expects its dynamic performance to continue.
 
Our employees are the key to our success!
 
The zooplus team currently consists over 700 interdisciplinary specialist and managers who work at 13 international sites in the Sales & Marketing, IT, Operations and Administration departments. We are looking for individuals who can further develop our business and help create a positive corporate culture by not only demonstrating versatile professional and methodological expertise, but also by showing a passion for performance, analysis and a solution-based approach.
Job description
We are looking for a Delivery Experience Manager (PL/East) to supply our customers across Europe in accordance with our high-quality standards and lead times as well as further development of our service. The Delivery Experience/Last Mile Team is an integral part of zooplus’ operations. This role supports the local market and the EU-wide operating Delivery Experience/Last Mile Team in the management of last mile delivery, which is monitoring and improving our partners performance, searching for new services and supporting projects. All in accordance to our business principles: Keeping a trusting long-term partnership with our delivery service providers (DSP) to achieve the best for our customers. This role is a direct report to the local Country Head, but at the same time aligns closely with the sales team to advance customer experience in local markets.
 
  • Boost customer experience through ongoing improvement of delivery quality and customer experience in the respective country,
  • Monitor DSP performance to ensure a best-in-class service to zooplus customers,
  • Improve the reliability of the delivery service,
  • Coordinate rollouts of new services and procedures with Delivery Service Providers (DSPs),
  • Scout market innovation to drive superior and/or more cost-effective delivery solutions,
  • Focal point of contact for strategic communication with DSPs as well as managing DSP relationship for long term cooperation,
  • Organize & run regular review meetings with service providers (Regular Business Review Meetings).
Requirements
  • Graduate degree or equivalent in relevant discipline,
  • Sound experience in logistics services, especially with courier & express delivery,
  • Previous experience working in a highly customer oriented and challenging logistics-based business,
  • Broad knowledge about the B2C last mile market in your countries,
  • Demonstrated ability to manage projects/ basic knowledge in project management,
  • High analytical competence and advanced IT skills including MS Excel,
  • Problem-solving and result-oriented way of working,
  • Excellent written and verbal communication skills in the market language and in English,
  • Willingness to travel.
What we are offering you
  • Chance to become a part of dynamically growing international company,
  • Training opportunities and professional development,
  • Motivated multi-cultural teams and enjoyable work atmosphere,
  • Benefit package (private medical care, Multisport),
  • Company events,
  • Discount in zooplus shop,
  • Full time employment contract,
  • Flexible working hours,
  • And… 4 extra days off 😊

Did we make you curious?

Then send us your application in English via our online application form.

Number 1 in Europe!
 
zooplus AG was founded in Munich in 1999 and today is Europe’s leading online retailer of pet supplies. The sales reached more than EUR 1,5 billion in the 2019 financial year. The company’s business model has been launched successfully in 30 European countries. That is all possible due to highly autonomous teams, flat organization structure and constant strive for using cutting-edge technologies. Based on the continued vigorous growth anticipated in the European e-commerce market, zooplus expects its dynamic performance to continue.
 
Our employees are the key to our success!
 
The zooplus team currently consists over 700 interdisciplinary specialist and managers who work at 13 international sites in the Sales & Marketing, IT, Operations and Administration departments. We are looking for individuals who can further develop our business and help create a positive corporate culture by not only demonstrating versatile professional and methodological expertise, but also by showing a passion for performance, analysis and a solution-based approach.
Delivery Experience Manager [Online Recruitment]
We are looking for a Delivery Experience Manager (PL/East) to supply our customers across Europe in accordance with our high-quality standards and lead times as well as further development of our service. The Delivery Experience/Last Mile Team is an integral part of zooplus’ operations. This role supports the local market and the EU-wide operating Delivery Experience/Last Mile Team in the management of last mile delivery, which is monitoring and improving our partners performance, searching for new services and supporting projects. All in accordance to our business principles: Keeping a trusting long-term partnership with our delivery service providers (DSP) to achieve the best for our customers. This role is a direct report to the local Country Head, but at the same time aligns closely with the sales team to advance customer experience in local markets.
 
  • Boost customer experience through ongoing improvement of delivery quality and customer experience in the respective country,
  • Monitor DSP performance to ensure a best-in-class service to zooplus customers,
  • Improve the reliability of the delivery service,
  • Coordinate rollouts of new services and procedures with Delivery Service Providers (DSPs),
  • Scout market innovation to drive superior and/or more cost-effective delivery solutions,
  • Focal point of contact for strategic communication with DSPs as well as managing DSP relationship for long term cooperation,
  • Organize & run regular review meetings with service providers (Regular Business Review Meetings).
  • Graduate degree or equivalent in relevant discipline,
  • Sound experience in logistics services, especially with courier & express delivery,
  • Previous experience working in a highly customer oriented and challenging logistics-based business,
  • Broad knowledge about the B2C last mile market in your countries,
  • Demonstrated ability to manage projects/ basic knowledge in project management,
  • High analytical competence and advanced IT skills including MS Excel,
  • Problem-solving and result-oriented way of working,
  • Excellent written and verbal communication skills in the market language and in English,
  • Willingness to travel.
  • Chance to become a part of dynamically growing international company,
  • Training opportunities and professional development,
  • Motivated multi-cultural teams and enjoyable work atmosphere,
  • Benefit package (private medical care, Multisport),
  • Company events,
  • Discount in zooplus shop,
  • Full time employment contract,
  • Flexible working hours,
  • And… 4 extra days off 😊

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