Delivery Fulfilment Analyst

Shell Business Operations

Shell Business Operations

Czerwone Maki 85


Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture


  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace.
  • Improved accessibility of office and sanitary facilities.
  • Energetic atmosphere at work.
  • Attractive salary package.
  • Shell Card.
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma).
  • Complex medical care and individual life insurance.
  • Assistive technologies and reasonable adjustments for people with disabilities.
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more).
  • Attractive relocation allowance available once relocating from another country.

We are looking for:

Delivery Fulfilment AnalystNumer ref.: R49444

The Role

Principal Accountabilities:

  • To monitor and investigate error logs and the reasons for deviations in shipments during loading or delivery by liaising with various stakeholders, e.g. scheduling support, hauliers, supply, stock reconciliation and collect operational details to provide the solution
  • Process product loads: Check and resolve loading error logs
  • Process product deliveries: Check and resolve delivery error logs to status delivery confirmed
  • Investigate all inconsistent deliveries to ensure that the right quantity is invoiced to the right customer
  • Process customers’ disputes by amending shipments to the correct product, quantity and customer
  • Support investigation of stock differences at the depot / customer’s Retail sites while co-operating with HC Inventory and Wetstock/RSAA teams and provide necessary shipment amendments in case of need
  • Meet operational KPIs
  • Ensure documentation and filing is accurate, up to date and accessible
  • Ensure compliance with local country regulations
  • Support simplification and process improvement to achieve maximum automation level
  • Observe and report Hauliers performance in relation to load and delivery data quality


  • Good IT affinity
  • English language skills (B2)
  • Priority setting in a hectic operational environment
  • Strong partnerships skills
  • Maintain resilience under pressure
  • Investigate and timely resolve all inconsistencies among loaded and delivered quantities
  • Process month end closure under high pressure
  • Manage wide range of Shell internal Stakeholders across functions and geographical regions on a global scale

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.


Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.


Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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