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Delivery Lead (DIGITAL Originations)

  • Kraków, małopolskie
  • Kierownik
  • 17.06.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Delivery Lead (DIGITAL Originations)
    Location: Kraków
    Ref No: HTK/DIGITAL/DLDO/06/2019

    Originations & Utilities within HDS

    The Originations Product team within HDS are helping to build the front door of the future of the bank - for new customers and existing customers who will be taking out new products. We are building new journeys and scaling them out around the world, whilst at the same time ensuring that we continue to add innovative features which will enable the bank to remain competitive in the future digital landscape.

    The Role

    The Delivery Lead is directly accountable for delivery of digital product into the market. Focusing on optimising digital teams’ velocity and release activities by relentlessly champtioning agile/lean working practices, persistently driving blockers and impediments to a resolution and managing stakeholders.

    The role holder will need to be an expert in practical application of lean/agile delivery frameworks, highly experienced in software delivery and working closely with cross-functional teams. Responsible for organising and motivating cross-functional teams to achieve a high level of performance and quality in delivering digital products and large scale programmes that provide exceptional business value to customers, they will:

    • Lead and manage multiple large, highly visible, enterprise-level projects consisting of multiple cross functional teams using lean/agile methodology in a fast-paced environment that crosses multiple business divisions and requires coordination within a large and complex dependency network
    • Play a leadership role to help establish the appropriate people, process, and tools across teams distributed around the globe
    • Coach and support teams as needed to optimise flow
    • Work closely to support the Agile Project Managers, project managers, and market delivery leads with their team’s development while removing blockers and impediment to accelerate E2E delivery; leveraging organisational resources to improve capacity for project work; and mentoring and developing team members
    • Champion agile and lean principles to reduce lead time of delivering product to markets while creating a culture of continuous improvement
    • Manage stakeholders expectations and working relationship with the teams with focus on transparency and collaboration
    • Support the teams in driving transformation initiates withing global digital organisation and local market

    The Delivery Lead will be measured on the following operational KPI in addition to the leadership and mentoring accountabilities throughout the job description:

    • Reduction in lead time (backlog to production and production to customer release)
    • Reduction in teams impeded time
    • Dependancies met / not met and do not become blockers
    • Continous delivery of product to production vs target date
    • Continous delivery of product to customer release vs target date

    About You

    • Be an approachable and supportive team member with a collaborative attitude within a demanding, maturing Agile environment
    • Influence and champion new ideas and methods
    • Great communication - convey your thoughts, ideas and opinions clearly and concisely face-to-face or virtually to all levels up and down stream
    • And equally important - you listen and reflect back what others communicate to you
    • Regularly demonstrate these qualities - drive, motivation, determination, dedication, resiliency, honesty and enthusiasm

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    We are an equal opportunity employer and are committed to creating a diverse environment

    We offer

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    You'll achieve more when you join HSBC.

    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, andrepealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]