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Delivery Lead - Manager (Wealth & Personal Banking IT, Mobile)

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 16 hours ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • Agile

About the project

Big Bank Funding. FinTech Thinking.

HSBC Digital Solutions (HDS) is an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico. We are building digital solutions that will impact the lives of over 41 million customers worldwide.

The work of the HSBC Digital teams includes developing new mobile apps and online experiences; using digital messaging to enhance our customer relationships; building and improving the underlying technology and security platforms; and innovating our propositions to compete effectively in a mobile, data-driven world.

You will manage the delivery of multiple analytics, data and tag management initiatives on global platforms. These platforms underpin the next-generation bank services by enabling a personalised and relevant experience for customers.

You will also act as Scrum Master to servant-lead analytics, data and tag management teams delivering business use cases on a global scale and deploying into local markets.

Your responsibilities

  • Coordinate the deployment of the global initiatives into local markets

  • Work directly with various stakeholders across multiple geographies; such as technical discipline leads, process designers, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery

  • Define Agile project working approach and enforce all team members to follow the same methodology

  • Ensure awareness, involvement and support from key stakeholders by building strong project teams and maintaining robust communications on the project status throughout its lifecycle

  • Ensure risks and issues are identified, managed closely and remove project blockers from the team

  • Make key decisions to ensure the successful implementation of all initiatives

  • Supporting the delivery production line such as definition, implementation and testing and ensuring digital deliverables meet business requirements and are fit for purpose

  • Drive all stakeholders to deliver on time and to the required quality standards

  • Spans all workstreams in Media & Content; Tag Management, Web Analytics, Data Enablement - engaging customers as required and conducting planning for market delivery. Critical in ensuring delivery of outcomes take place when initiatives involve multiple workstreams

  • Prepares cross-team delivery plans which represent an achievable commitment based on the capacity of available resource and consideration of internal and external dependencies

Our requirements

  • Proven experience as Scrum Master or Agile Project Manager

  • Experience in Agile Project methodologies and tools such as JIRA and Confluence

  • Ability to articulate or translate complex information through clear and meaningful written and spoken communication in a structured way

  • Ability to develop working relationships with analysis and design teams in our delivery partners and works well with external partners

  • Proven skills to lead teams and motivate others to achieve objectives

  • Relevant Agile Certifications such as Certified Scrum Master, SAFe, LeSS, DAD

  • Working experience within retail banking

  • Understanding of different analyses options and development of implementable solutions

  • Highly adaptable and ability to approach things differently in order to achieve goals

What we offer

  • Stable job in professional team

  • Interesting path of career in an international organization

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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