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Delivery Manager

  • Warszawa, mazowieckie pokaż mapę
  • Kierownik
  • 08.02.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Lionbridge is a leading provider of translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the global customer lifecycle.
    800 Brands Trust Lionbridge – leaders across industries partner with us to gain global market share.
    In our Warsaw office we employ more than 600 specialists including Project Managers, Linguists, Engineers, DTP Specialists, Graphics, Web Developers and also subject matter experts, content developers and quality assurance professionals.


    Currently we are looking for candidates interested in position of:

    Delivery Manager


    Key Responsibilities:

    • Understanding customer business issues and leading team to execute on agreed solutions across all service offerings.
    • Instrumental in the program specific operational design and accountable for implementation and success of service delivery. 
    • Managing program KPIs in collaboration with Project Management Team, Language Team and Technical Team.
    • Working with operations leadership to ensure customer satisfaction and implementing continual process improvement, measurement/benchmarking, and automation across all lines of service delivery.
    • Tracking and monitoring performance of global delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability.
    • Providing timely and accurate forecasts of our expected revenue with appropriate highlighting of risk.

    Additional responsibilities:

    • Providing guidance and performance coaching to global operations team for this program.
    • Driving consistently excellent Customer experience and service.
    • Monitoring KPIs and QBR process internally and with customer.
    • Providing executive updates and overview on overall health of the account to the Operations leaders.

    Requirements of position:

    • Extensive experience in project management, program management, preferably in the localization industry.
    • Fluent English.
    • Great interpersonal skills, excellent business planning skills, cross-group coordination at all levels, business acumen and the ability to work on several diverse projects at the same time.
    • Strong analytical/problem solving skills,
    • Superior judgment, team building, budgeting, and the ability to work under deadline pressure required.
    • Proven experience in effecting change.
    • Strong oral and written communication skills.
    • Adaptability, flexibility and the ability to work in a fast paced and changing environment.
    • Strong negotiation skills.
    • Demonstrates an overt creativity and innovation capability.
    • A consistent, "can do" attitude, and will act quickly to rally organizations around a common vision.

    We offer

    • Professional development opportunities in a multi-cultural environment – Lionbridge has offices in 27 countries and many of these offices work collaboratively on projects, exposing our employees to a wide range of cultures and work styles.
    • Ability to work with the latest technologies.
    • Work in a creative team and friendly atmosphere.
    • Employment contract.
    • Flexible working hours.
    • Employee benefits package.

    If you are interested in our offer, please apply:
     We kindly request to include the following information in your applications:

    "I hereby express my consent to process my personal data included in my job offer by Lionbridge Poland Sp. z o.o. or any other entity of the Lionbridge group for recruitment purposes and once the recruitment process is closed, I agree that Lionbridge Poland Sp. z o.o. with its registered seat in Warsaw, 02-231, Jutrzenki 183 St. or any other entity of Lionbridge group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Lionbridge group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended).”
    We also inform all potential candidates that we will contact only selected applicants.