sharing the costs of sports activities
Delivery Manager (Wealth & Personal Banking IT)
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kapelanka 42a, KrakówKraków, Lesser Poland
- Valid for 4 daysuntil: 19 May 2021
- Remote recruitment
- contract of employment
- manager / supervisor
Technologies we use
About the project
Our technology teams are globally distributed and work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world to bank quickly, simply and securely. Our multi-disciplined teams include: DevOps engineers, IT architects, fulfilment specialists, cyber experts, as well as delivery.
Following extensive investment across Digital and with plans for continued expansion throughout 2021 and beyond, we are currently seeking a API & Core Services Delivery Manager to join HSBC Technology.
API & Core Services is embarking on an exciting and bold journey to fundamentally change the way we provide products for channels to consumers. The vision is to use technology and innovation to deliver a simpler, better and faster capabilities while also being more cost effective.
Working with the Product Managers and stakeholders to establish effective controls, procedures and quality assurance processes, in line with internal Group Risk and Controls framework
Support the team to proactively manage delivery, balancing scope, schedule, resourcing, dependencies and communications
Manage, monitor and report progress, issues, dependencies, risks to Head of API Delivery
Management and make recommendations to influence decision-making
Work closely with supporting teams to ensure
all HSBC IT governance tasks are completed
any data controls in place
Manage analysis, actions and progress on Delivery RAIDs
Ensuring all relevant change request are approved
Escalation point and drive upwards escalation where needed.
Influencing of stakeholders
Management of delivery in a DevOps environment
Experience working in multi-discipline teams, delivery projects or programmes across different sectors within Financial Services
Experience with data control desirable
Experience managing teams, planning demand and managing resource capacity
Solid delivery record
Ability to work effectively under pressure with competing and rapidly changing priorities
Ability to develop cohesive working relationships with internal/external stakeholders
Ability to bring rigour and structure and effective solutions to poorly-defined problems
Experience working with senior stakeholders in a global environment is desirable
Navigating – understanding and translating project objectives and aligning direction accordingly
Aspiring – being ambitious about providing the highest standards of delivery
Driving – setting stretching goals for self and teams and delivering them with courage and tenacity
Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace
Sustaining – making considered decisions that protect and enhance HSBC values, reputation and business
Self-starting, independent, and willing to take on a wide variety of work
Planning and Plan Management
Tracking and Reporting
Risk and Issues Management
Tracking, Reporting and Governance
Delivery at Pace
Problem solving and Critical Thinking
What we offer
Flexible working hours
Informal work environment
Friendly teams and people focused attitude
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.