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Delivery Manager (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • DevOps

About the project

Our technology teams are globally distributed and work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world to bank quickly, simply and securely. Our multi-disciplined teams include: DevOps engineers, IT architects, fulfilment specialists, cyber experts, as well as delivery.

Following extensive investment across Digital and with plans for continued expansion throughout 2021 and beyond, we are currently seeking a API & Core Services Delivery Manager to join HSBC Technology.

API & Core Services is embarking on an exciting and bold journey to fundamentally change the way we provide products for channels to consumers. The vision is to use technology and innovation to deliver a simpler, better and faster capabilities while also being more cost effective.

Your responsibilities

  • Working with the Product Managers and stakeholders to establish effective controls, procedures and quality assurance processes, in line with internal Group Risk and Controls framework

  • Support the team to proactively manage delivery, balancing scope, schedule, resourcing, dependencies and communications

  • Manage, monitor and report progress, issues, dependencies, risks to Head of API Delivery

  • Management and make recommendations to influence decision-making

  • Work closely with supporting teams to ensure

  • all HSBC IT governance tasks are completed

  • any data controls in place

  • Manage analysis, actions and progress on Delivery RAIDs

  • Ensuring all relevant change request are approved

  • Escalation point and drive upwards escalation where needed.

Our requirements

  • Influencing of stakeholders

  • Management of delivery in a DevOps environment

  • Programme/portfolio management

  • Matrix Management

  • Experience working in multi-discipline teams, delivery projects or programmes across different sectors within Financial Services

  • Experience with data control desirable

  • Experience managing teams, planning demand and managing resource capacity

  • Solid delivery record

  • Ability to work effectively under pressure with competing and rapidly changing priorities

  • Ability to develop cohesive working relationships with internal/external stakeholders

  • Ability to bring rigour and structure and effective solutions to poorly-defined problems

  • Experience working with senior stakeholders in a global environment is desirable

  • Navigating – understanding and translating project objectives and aligning direction accordingly

  • Aspiring – being ambitious about providing the highest standards of delivery

  • Driving – setting stretching goals for self and teams and delivering them with courage and tenacity

  • Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace

  • Sustaining – making considered decisions that protect and enhance HSBC values, reputation and business

  • Self-starting, independent, and willing to take on a wide variety of work

  • Project Management

  • Planning and Plan Management

  • Tracking and Reporting

  • Risk and Issues Management

  • Tracking, Reporting and Governance

  • Stakeholder Management

  • Impactful communication

  • Delivery at Pace

  • Collaboration

  • Problem solving and Critical Thinking

What we offer

  • Flexible working hours

  • Informal work environment

  • Agile methodologies

  • Friendly teams and people focused attitude

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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