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Delivery Manager - Wealth & Personal Banking IT

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 5 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • Prince2

  • Agile

About the project

The most exciting digital revolution in HSBC’s history is happening right now. The global digital solutions we are creating will influence the banking behaviour of over 37 million customers worldwide. Such an exciting journey comes with a truly unique career opportunity: working alongside a growing team of experts from world-leading technology companies to embed digital into the heart of the bank.

Our Digital teams are an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.

Our work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to take advantage of new innovation.

The Delivery Lead, Cloud Platforms will be responsible for leading a global portfolio of work to deliver capabilities in cloud across HSBC Digital Solutions (HDS) as required. The role holder will be accountable for the timely delivery of projects, monitoring engineering, and work closely with Digital delivery teams and engineering managers and technicians in multiple locations.

Your responsibilities

  • Be responsible for the delivery of multiple cloud projects across the portfolio

  • Provide regular updates to relevant stakeholders with regard to the progress of the Infrastructure related tasks in relation to the agreed timelines milestones

  • Responsible for a team of scrum masters and project managers

  • Manage relationships with multiple senior stakeholders

  • Deliver appropriate reporting

  • Proactively improve processes to improve delivery cadence

  • Ensure risks and issues are managed appropriately

  • The role requires working closely with the Business, Technical teams, external suppliers etc. to adopt the best practices and technologies for the region

  • Conduct regular team meetings and produce periodic reports

  • Manage and co-ordinate with IT teams to resolve post production defects and provides regular updates

  • Release the project to production and provide post implementation support

  • Implement strong planning and resource forecasting techniques for all projects

  • Ensure due diligence and appropriate processes are followed when existing systems are modified and new systems are implemented with the objective of improving quality whilst increasing cost-effectiveness and achieving excellent levels of risk-management

  • Ensure compliance with internal and external technology standards and regulatory obligations

  • Management of the operational risk by bridging the gaps in the regional Digital tooling resources

  • Work with IT Quality to define and promote best practices concerning projects implementation

Our requirements

  • Project management related qualification such as PMP or Prince2

  • Knowledge (certification ideal) of agile

  • A track record of overseeing delivery of multiple, large scale, complex projects;

  • Proven technical expertise in an IT role

  • Thorough knowledge of risk management

  • Good knowledge of crisis response and recovery

  • Track record of successful staff management and motivation

  • Internationalist in outlook and familiarity with foreign environments

  • Successful project management and staff management

  • A wide knowledge of IT hardware, software, operations, networks etc.

  • Have an excellent knowledge of the project lifecycle

  • Strong leadership and management ability, motivating the team

  • Understand and interpret complex business and IT requirements

  • Established financial and accounting acumen

  • Be able to budget, track and control project expenditure

  • Proven ability to prioritize competing demands

  • Demonstrated ability to assess IT trends and understand complex business requirements

  • A high level of commitment and self-motivation, together with an ability to deal with stressful environments

  • Understand the global strategies of the Group and collaborates with the business at a global level to accomplish these strategies

  • Demonstrated commercial awareness and knowledge of the bank’s business

  • Formal written and verbal communication and interpersonal skills, including the capacity to formulate and articulate the case for IT investments and alternatives in the language of business

  • Have an excellent knowledge of the means of bringing a project to successful and rapid conclusion

What we offer

  • Stable job in professional team

  • Interesting path of career in an international organization

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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About the project

  • The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

  • The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

  • This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.