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Demurrage & Claims Team Leader

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 01.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

    Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of seven Business Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

    Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT Equality and Individuals with Disabilities.

    Demurrage & Claims Team Leader
    Miejsce pracy: Kraków
    Job ID: 48571BR

    Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe.

    The Demurrage Team Lead (TL) drives the focus in the team of demurrage analysts, post deal expense analysts and claims analysts. The TL controls the processes and drives excellence in the team. Inquiring and strong analytical skills to understand the processes, focus on commerciality and developing people are critical skills to be successful as a Demurrage TL.


    The team leader will lead by example and be accountable for the teams’ collective responsibilities including the drive for continuous improvement of team and processes. By working closely with Commercial Operations, Trading, Supply and Manufacturing teams the team lead will drive operational excellence, identify profit leakage and implement remedies. The team leader is a natural hands-on leader that drives performance, planning, processes and develops people along the way. Other accountabilities are:

    • Create weekly/monthly reports controlling the ways of working for two different streams and the different processes
    • Manage all communications with a wide group of internal and external stakeholders switching between different claim types with strong operation understanding
    • Oversee handoffs and ownership taken by teams in multiple locations
    • Responsible for training and team development
    • Proactively ensure teams safety, compliance and audit readiness
    • Support global manager sustaining & improving global alignment
    • Gather and build case for legal proceedings


    We are looking for highly motivate people that are result driven and are able to work under pressure. A leader that proactively seeks to identify and incorporate best practice and solves existing process issues by using continuous improvements techniques. Can you initiate effective team building, develop people and are you an excellent communicator and strong builder of relationships with stakeholders? Then we are looking for you. Some other experiences we are looking for are;

    • Proven ability to coach and develop
    • The ability to read and interpret legal language
    • Experience in the industry is an advantage
    • University degree
    • Align team targets to business goals
    • Coach others to hold a customer / stakeholder mind-set
    • Focus team effort on activities that deliver commercial results
    • Be results oriented
    • Strong interpersonal & leadership skills with personal confidence to quickly build credibility, respect and rapport
    • English min. C1

    Find out more
    People with disabilities are welcome

    Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

    Shell is an Equal Opportunity Employer.