Oferta pracy

Desktop Analyst/Consultant with German

Capgemini Polska

  • Gorzów Wielkopolski

    Gorzów Wielkopolski, Lubusz
  • offer expired 7 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Technologies we use

Operating system

Your responsibilities

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet, provide helpdesk support and resolve problems to the end user’s satisfaction

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk, monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

  • Gather customer’s information and determine the issue by evaluating and analysing the symptoms, diagnose and resolve technical hardware and software issues involving internet connectivity, email clients etc.

  • Knowledge of commonly-used concepts, practices, and procedures for end user technical support, identify and escalate priority issues per Client specifications, perform advanced troubleshooting and Redirect problems to appropriate support group

  • Registering an incident and / or Service Request reported via email /phone, responsible for the calls and emails, tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed timeline

Our requirements

  • Ability to communicate in German (at least at B2 level)

  • Ability to learn and support new and quickly-changing technologies,

  • Familiarity with a wide range of standard office automation products would be an asset

  • Ability to prioritize workload to best meet customer requirements

  • Sound demonstrated knowledge of Service Desk procedures and process would be an asset

  • Flexibility to work in Shifts (24x5)

  • Team player with ability to work under pressure

  • Benefits

  • private medical care

  • life insurance

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Access to courses e.g. Excel, VBA, RPA, Customer Care

Capgemini Polska

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

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