Oferta pracy

Desktop Specialist with English / French / German / Spanish / Portuguese / Italian

Capgemini Polska

  • Katowice

    Katowice, Silesian
  • offer expired 18 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Technologies we use

Expected

  • Microsoft

Your responsibilities

  • deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

  • monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

  • gather customer’s informaon and determine the issue by evaluating and analyzing the symptoms and diagnose and resolve technical hardware and software issues involving internet connecvity, email clients etc.

  • idenftiy and escalate priority issues per Client specifications and registering an incident and / or Service Request reported via email /phone in the ITSM Tool

  • tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary

Our requirements

  • knowledge of English C1 with strong motivation to learn IT

  • knowledge of French/German/Spanish/Portuguese/Italian at least B2 will be a strong asset

  • flexibility to work in shifts (24x5)

  • willingness to learn and support new and quickly changing technologies

Optional

  • any prior IT-related experience

  • motivation to gain knowledge of Service Desk procedures and process

  • Benefits

  • private medical care

  • life insurance

  • no dress code

  • extra social benefits

  • employee referral program

  • charity initiatives

  • Access to Pluralsight & courses e.g. MS Azure, AWS, Google

Capgemini Polska

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services - part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).

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