- Ważna jeszcze 24 dnido: 20 gru 2020
- contract of employment
- specialist (Mid / Regular)
Provide technical subject matter expertise, assurance, lifecycle management, acceptance into service and 3rd line support to the customers infrastructure estate
Deliver hard and soft break fix services for laptops and desktops across the customer site portfolio
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, manage and maintain the configuration and installation of the Desktop, including patch updates and hardware replacements.
Takes ownership of 3rd Line escalations to the Infrastructure team and works with the Service Delivery Team from fault/defect identification through to fix, closure and production of knowledge article where appropriate.
Review, support and undertake small changes/config changes to existing ‘run’ estate
At least 2-3 years’ experience of working onsite providing Desktop Support
Able to demonstrate strong working knowledge of ITIL Service management framework
Ability to work under pressure
Excellent customer service skills, native speaker and English speaker (B2 minimum)
Good knowledge and experience in Microsoft Desktop Software and Operating Systems
An understanding of network protocols, server hardware and configurations or other IT qualifications
Ability to lift / move computer equipment weighing up to 50Lbs.
Driving licence B is required
A strong knowledge of Linux and MAC is highly desirable and will be prioritised
What we offer
This role will be working a 9-hour day (including 1 hour for lunch) in a Monday – Friday 8am-5pm
ESP offers a basic salary up to 4300 PLN – 5500 PLN net per month
Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
ESP Global Services LTD
ESP Global Services are currently recruiting a Desktop Support Engineer to join our team based at one of our customer sites in Lodz.
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Desktop Support Engineer you will provide on-site IT support resolving desktop problems and maintaining hardware in line with defined operating procedures and within agreed contractual service levels within a Corporate environment on a permanent basis.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.