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Desktop Support Engineer

  • Warszawa, mazowieckie
  • Specjalista
  • 04.09.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Desktop Support Engineer
    Miejsce pracy: Warszawa
    The IT Service Desk delivers exceptional IT support to all departments across all our company sites.
    Reporting in to the IT Manager, you will be primarily based at our Warsaw office but occasionally undertake travel to other internal sites throughout Europe.
    Core hours are 9.00am to 5.00pm, with some occasional out of hours helpdesk support work at evenings and weekends.
    All candidates should be technically competent and have a real desire to be helpful and assist colleagues with their IT requirements. They will have a pleasing, service-minded mentality, so as to provide an excellent level of service to people across the company, of varying seniority. In addition, they should be concerned with efficiency and have methodical organisation skills.
    In return, you can expect a friendly, busy, hardworking but flexible environment where growth and development is actively encouraged.
    The candidate needs to deliver excellent customer service in providing Second Line support to the Company's IT and Telecoms systems and users.
    To provide support for main business applications (Windows, Office and Mac operating systems).
    • Act as Second Line technical point of contact for all IT support issues, taking First Line queries as and when required.
    • Monitor systems and provide proactive support.
    • Carry out regular maintenance on all Back End technology services.
    • Ensure all technology solutions are fully documented.
    • Run technology implementation projects alongside support duties.
    • Support a wide variety of internal and external end-user software and hardware (computer and telecoms).
    • Use our service desk software to effectively manage all support requests and escalate as necessary to senior engineers.
    • Resolve and take complete ownership of all notified support issues, promptly, courteously and professionally to agreed service levels (SLAs).
    • Ensure all installations and support resolutions are thoroughly checked and tested before commissioning.
    • Employ effective communication with internal service users concerning support issues.
    • Thinks ahead, generates ideas
    • Values & respects others, builds relationships, collaborates
    • Gets things done and delivers to high standards
    • Attention to detail
    • Concerned with efficiency and focused on continuous improvement
    • Confident communicator with strong inter-personal skills
    • Creative, energetic and driven
    • A flexible attitude
    • At least two years experience in 1st/2nd line IT support
    • Excellent spoken and written English
    • Good troubleshooting skills
    • Have a strong background in MAC OS and Windows environments
    • Have experience with Office 365 for Mac and Microsoft office 365
    • Windows Server 2008/2012/2016
    • Active Directory
    • Any experience supporting Office 365, Skype for Business, SharePoint. Okta SSO, VMware/Hyper V, and Commvault would be beneficial.
    • Demonstrable ability to create and follow documented processes as well as experience working with change control.


    • Healthcare – Employee paid and family subsidized coverage
    • Comprehensive Vacation, Paternity/Maternity Leave
    • Gym Card
    • Lunch Card
    • Peer-to-peer and manager recognition incentives
    • Online Training/Certifications
    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

    Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (tj. Dz. U. z 2014 r. poz. 1182, 1662).