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Desktop Support Technician

Acxiom Global Service Center Polska sp. z o. o

  • Lower Silesia

    Lower Silesia
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • home office work
  • remote recruitment

Technologies we use

Expected

  • Microsofr Office

  • Slack

  • Service Now

  • Office 365

  • Zoom

  • VPN

  • hardware

  • software

Operating system

About the project

Acxiom’s Service Desk (A+Team) is looking for a motivated, articulate, and enthusiastic team member with a blend of strong customer service skills and technical support experience. This role will be responsible for providing top technical support to Acxiom Internal associates.

Your responsibilities

  • Provide first level support through 4 various support channels (chat-Slack, e-mail -O365, self-service portal – ServiceNow, and Phone)

  • Identify when an issue needs to be raised to Level 2 support or above for resolution

  • Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent questions

  • Assign incidents to appropriate IT departments and technicians

  • Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users

  • Support computers, mobile devices, first level support for enterprise applications such as Office 365, Zoom, VPN etc.

  • Attend training and meetings as required

  • Follow attendance policy as assigned by supervisor

  • Perform other functions that may be assigned by Service Desk leaders

  • Act as the incident coordinator by providing regular updates through the incident lifecycle

Our requirements

  • 1-2 years experience supporting software or web based products preferred in a Service Desk or HelpDesk environment

  • Proficient with Microsoft Office suite (Outlook, Word, Excel)

  • Strong verbal, written and interpersonal communication skills

  • Confirmed ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via multiple channels (Slack, phone, email)

  • Demonstrable ability to exercise discernment using procedures and practices to take the appropriate course of action.

  • Strong multi-tasking and time management skills

  • Passionate about customers and helping them reach their goals.

  • Committed to provide an exceptional customer experience and willingness to do what it takes to make it happen

  • Process driven to ensure successful customer interactions and issue resolution

  • Good knowledge of English language

This is how we organize our work

This is how we work

  • in house

What we offer

  • Permanent contract from the very beginning (umowa o pracę)

  • Private health care/ Life insurance

  • On-site English classes

  • Training - professional certificates, webinars, classroom trainings

  • Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (SkillsSoft)

  • Fun rooms with a pool table, darts, football table, playstation and board games

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • sharing the costs of private schools for kids

  • christmas gifts

  • employee referral program

Recruitment stages
1

HR phone screen

2

Technical Interview with TL and the team (Zoom)

3

Decision

Acxiom Global Service Center Polska sp. z o. o

Acxiom is a recognized global leader in marketing services and technology. Company was founded in 1969, headquartered in the United States with offices in Europe, Australia, New Zealand and China. Our data and technology have transformed marketing – giving our clients the power to successfully manage audiences, personalize customer experiences and create profitable customer relationships. We deliver campaigns to 127 countries in more than two dozen different languages.

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