Oferta pracy

Dialogue Designer - Linguist

SmartTel Plus OU Oddział Polska

  • Warszawa

    Warszawa, Masovian
  • offer expired 22 days ago
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • full office work, home office work
  • remote recruitment

Your responsibilities

  • Building effective, goal-oriented dialogue scenarios, conducting experiments to increase conversion into targeted action

  • Creative copywriting, including creation of identity of a bot and appropriate bot responses

  • Formation and subsequent filling of dictionaries and libraries of phrases and speech patterns

  • Setting up simple integration with external systems inside a dialog script

  • Improvement of dialogue scripts based on experiments, metrics, history of communication between bot and users, as well as feedback from users

  • Interaction with product team and transfer of requirements to improve functionality of UX of our dialogue platform

  • Creating customized analytical solutions

  • Drawing up sets of rules for highlighting patterns in the text (named entities, facts, tonality)

  • Creation analytical solutions: demonstrations and pilots

  • Creation of accompanying materials for existing solutions (presentations, case studies, datasets)

Our requirements

  • Native Polish, at least Upper Intermediate English

  • Strong language skills: spelling, grammar, style, punctuation in both Polish and English

  • Strong understanding of regular expressions

  • Technical, linguistic or engineering education

  • Computational linguistics, experience in copywriting and/or sales

  • Understanding what REST API is will be a plus

  • Understanding basics of behavioural psychology will be an advantage

  • Experience as script supervisor in a call-center will be a plus

  • Knowledge of Russian will be a plus

What we offer

  • Active learning with support of experienced professionals, an opportunity to level up your technical skills and build a career in IT

  • The ability to implement your ideas in a product with large target audience

  • Team of motivated colleagues, who are ready educate you and support your initiatives

  • Extended social package: Multisport card and private medical insurance

  • Possibility of working remotely

  • Ability to acquire cross-functional and international experience

About Us

SmartTel Plus is an Estonian company with its headquarters in Tallin and offices in Poland, Italy, Latvia and Russia. We offer intelligent cloud solutions and develop software solutions for communication services for business in Europe.

Apifonica is a highload cloud communications platform that allows companies to automate their conversations with customers. With its voice- and text-based conversational bots, the platform automates B2C communications over the phone, SMS, and popular messaging apps in 150+ languages. A modern API interface facilitates platform integration with any software.

Among our customers are such big brands as Yandex Taxi (Netherlands), Google (Ireland), Sportium (Spain), SkyEng (Cyprus), Jeronimo Martins (Poland), Decathlon (Poland), Exponea (Poland), LPP (Poland) and others.

More about Apifonica: www.apifonica.com

If you are interested, please send your CV in English via Apply button below.