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Digital Business Services (DBS) & Global Functions (GFs) Change Execution Risk, Senior Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Oversight of Controls - Support the DBS & GFs Risk Stewards understand how well change is governed, planned, delivered, and how well change impacts are identified and managed in the Business.

  • Provide Change Execution oversight of High Impact Change Initiatives - Support the DBS & GFs Risk Stewards in their oversight responsibilities for higher impact change initiatives within the Business throughout their lifecycle.

  • Risk Policy - Support the cascade of Change Execution Risk policy requirements and guidelines in DBS & GFs. Monitor policy compliance and mobilise operational risk education initiatives in response to learning needs

  • RCA Execution - Support the cascade of design requirements associated with the Change Execution Risk Taxonomy and Control Library within the Business. Recommend RCA scoping principles and challenge where this is not appropriately applied in DBS. Provide advice, review and challenge throughout the RCA process (for DBS & GFs Change Execution RCA(s)). Support the first line of defence with their execution of trigger event management.

  • Reporting and Capital Management - Support 2LOD reporting on the Change Execution RCA(s) for DBS & GFs, including impacts of external environment changes, emerging risks and changes to the business strategy. Sample review and challenge 1LOD risk reporting where there are discrepancies or misalignments with Risk Steward-produced/inputted reporting, and escalate where required. Support execution of Capital Management, Scenario Analysis and Stress Testing processes as required for DBS.

Our requirements

  • Strong NFR knowledge and expertise to confidently engage with a variety of risk and change managers in the Group (across the Three Lines of Defence).

  • Experience of delivery or oversight of IT Transformation / Change in a 1LOD or 2LOD capacity.

  • Experience in dealing with complex problems by adopting a pragmatic approach, identifying and prioritising core requirements and translating them into a clear set of required activities that address the problem essential.

  • Knowledge of the major areas of a Global Bank, with a specific understanding of standard IT/Systems and Operations processes, and the risk characteristics / profile therein.

  • Excellent listening and verbal communication skills to be able to identify and present complex issues and build relationships with key internal & external stakeholders and be able to challenge and influence their decisions.

  • Excellent written communication skills to develop compelling and logically structured presentations and papers that are thoughtful, clear and concise.

  • Excellent analytical skills; comfortable interrogating data; able to review and evaluate a wide array of materials leading to key insights and robust evidence that form the basis of a logical judgment / set of recommendations.

  • At ease with ambiguity, uncertainty and a changing environment. Not afraid to change the status quo to deliver the best outcomes.

  • Business fluency in English

  • A BA or BS University Degree, advanced degrees preferable, (e.g. MBA, MSc, PhD) in relevant discipline

What we offer

  • Long-term employment in one of the largest banking and financial services organization in the world

  • Interesting career path in an international organization

  • Language / Studies Reimbursement Scheme

  • Professional trainings

  • An environment where you will be given space to take ownership and accountability for your work

  • A team of professionals that will help you develop & succeed

  • Employees’ benefits: private medical and dental health care, Multisport Card, life insurance


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

About the role

Global Operational and Resilience Risk (ORR) is a sub function of the Group Risk function. Its purpose is to make sure HSBC understands, and is in control of its non-financial risk position. In addition, the function provides resilience risk stewardship to the global businesses, functions and entities we operate in.

The role holder will work within the DBS ORR team supporting the DBS & Global Functions (GFs) Change Execution Risk Steward teams. The role holder will have responsibility for providing Change Execution Risk subject matter expertise, advice, guidance, and effective challenge to the First Line of Defence.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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