Oferta pracy

Digital Client Success Manager

TMF GroupAbout the company

  • Silesian

    Silesian
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • manager / supervisor

Your responsibilities

  • Accountable for the quality of delivery (including any SLA performance) for the onboarding and ongoing support and maintenance relating to TMF’s next generation Digital Client Platform for each client in portfolio;

  • Single Point of contact for any escalations relating to onboarding and ongoing support and maintenance for the assigned clients;

  • Partner with Global Solutions and Market Leadership to onboard clients in their portfolio onto TMF’s next generation Digital Client Platform as part of overall onboarding program, by managing the functional configuration, testing, training and deployment activities;

  • Co-ordinate any associated onboarding of TMF professionals onto the connected application portfolio that underpin TMF’s next generation Digital Client Platform;

  • Track, monitor and report on the onboarding status for each client;

  • Ensure that each client within portfolio is getting value from and making use of TMF’s next generation Digital Client Platform by providing ongoing functional support and training for TMF clients;

  • Contribute to the regular service reviews;

  • Co-ordinate the end-to-end support and maintenance activities relating to the platform;

  • Ensure that any persistent issues are identified and corrective plans are developed and actioned in a timely manner for each client;

  • Work with the Global Solutions, Market and O&T leadership to achieve client satisfaction for the activities described above for the assigned clients;

  • Provide functional and technical improvement ideas that will contribute to the Digital Client Platform roadmap based upon experience onboarding and supporting clients;

  • Support Business Development efforts for new clients as required;

Our requirements

  • Minimum of 6+ years’ experience in the Professional Services, BPO, SaaS or ITO industries;

  • Minimum of 6+ years’ experience in client-facing project management, application management or IT client service management across a multi-country footprint;

  • Minimum of a B.A/B.S in Computer Science, Information Technology or Business Administration is required. An advanced degree is preferred. Professional certificates are preferred;

  • Experience of working in a complex, multi-country professional services, BPO, SaaS or IT organization with complex processing requirements;

  • Possess the skills and personality to operate independently and effectively in a very fast-paced complex global business with an in-depth knowledge of project management;

  • Fully proficient spoken and written English, additional European languages will be an asset;

  • Strong stakeholder management;

  • Is an articulate, informed and persuasive communicator;

  • Good problem solving skills - attempts to anticipate obstacles and think ahead. Commits to a course of action within the necessary time frame;

  • Understand how to balance business and technological requirements;

  • Have multi-country experience and demonstrates an ability to work in a multi-cultural and talented team environment;

  • Mobility, global travel may be required

What we offer

  • Stable employment in a company operating in a global multi-cultural environment

  • Exposure to multi-jurisdictional professional practices

  • Private medical care, sport’s benefit system, life insurance

  • Semi-Flexible working hours

  • English lessons carried out in the office

  • Attractive location in the city center

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

TMF Group

In an environment of ever increasing globalization we provide professional services in 80+ countries to help our clients operate across borders. Whether entering a new market or driving in country growth we ensure they stay focused on their core business, taking the stress away from their accounting, legal and HR responsibilities.

We are embarking on an ambitious growth plan which will be achieved through strong organic growth, the entrance to new markets and completion of acquisitions. This provides a truly dynamic work environment to build a successful career and see a tangible impact from the work that you complete

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Job purpose

TMF Group is the leading provider of critical compliance and administrative services. We serve corporations, fund managers, financial institutions and private clients operating, expanding and investing in multiple jurisdictions. We support clients by providing Legal, Regulatory, Compliance, Accounting & Tax, and HR & Payroll expertise in over 80 jurisdictions.

This role is Digital Client Success Manager for TMF Group and the role is part of the Digital Client Success Management team.