Oferta pracy

Digital Copywriter (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Jira

  • Confluence

About the project

The UX writing team sits within Experience Design and is responsible for managing HSBC’s content on multiple platforms for Wealth and Personal Banking (WPB) globally. We are currently seeking an experienced individual to join this team.

The UX Writer is responsible for working with the different cross-functional teams across our wider Digital teams. They are required to work collaboratively with our Experience Design team, Product and Analysis teams to create clear, consistent and market-leading content for our products and features.

As part of a global team covering all HSBC locations, the role holder will be required to work effectively to create content to improve user experience by providing feedback on current trends and inconsistencies, complemented with the journey flow, design purpose and business objectives.

Your responsibilities

  • Creating clear, concise and market-leading English content, suitable for communication with international audiences from a variety of backgrounds, for all devices supported by the global operation.

  • Optimise and reconfigure existing internal and external communications to adhere to UX best practice.

  • QC/QA own and teams work, assisting colleagues by proofing output as required.

  • Work across a variety of projects, ensuring adequate and appropriate prioritisation.

  • Ensure all content presents an accurate overview of brand and is aligned to brand guidelines/tone etc.

  • Ensure consistency both within and across documents, brands and sub brands.

  • Communicate effectively with stakeholders at a local, regional and global level.

  • Identify opportunities from a copy standpoint to improve our customers' digital experience.

Our requirements

  • English copywriting qualifications or equivalent.

  • Experience of User Centred Design methodology and its practical implementation.

  • Experience and knowledge of delivering digital best practice in areas such as content management and accessibility is advantageous.

  • Experienced in multi-channel content creation (web, mobile, tablet).

  • Familiar with the use of tools including Confluence, JIRA or Adobe Experience Manager.

  • Innovative – the ability to approach things differently or do different things to deliver goals.

  • Strong communication skills, both written and verbal, to explain complex or technical issues in plain English.

  • Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities, including the ability to communicate technical issues, resolve differences and influence stakeholders.

  • Good time management and ability to prioritise projects and tasks accordingly.

  • High levels of resilience and self-motivation.

  • Experience in finance, banking or a regulated industry is advantageous.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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