Oferta pracy

Digital Customer Support Administrator

Vestas

  • Szczecin

    Szczecin, West Pomeranian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Provide support for our Customers and Internal Departments with Digital Channels related issues (our platforms and applications).

  • Solve the requests on your own, as well as coordinate communication in search of solutions between various internal groups.

  • Ensure the high quality of Customer Experience, both internal and external

  • Responsible for timely and accurate issue resolution

  • Provide input for process improvement and participate in support development

Our requirements

  • Very good English written and spoken - this is the language we work in on a daily basis

  • Computer literate - Office is something you know and can use, you are not afraid of the new platforms and apps, easily learn and adjust to new digital tools

  • Experience in digital/back office/customer support - optional but if you are eager to learn and determined: we will teach you everything

  • You can communicate: clearly and efficiently

  • You learn fast and want to learn

  • You don't give up easily

  • You are a team-oriented person

  • You have common sense and a sense of humor

What we offer

  • Interesting and fulfilling work

  • Stimulating multi-cultural environment

  • Opportunities to learn and develop

  • A friendly workplace where we all value team spirit

  • Opportunity to take part in creating standards that will matter globally

Service > Digital Transformation > Digital Customer Support

Digital Customer Support is part of Vestas Service Area. Its main role is to support the Digital Customer Channels unit in delivering the best in the world customer-facing digital ecosystem in the sustainable energy industry. We provide Know-How, User Management, and Technical Support to Customers, as well as back-office help to our internal Vestas colleagues with various eCommerce and Self Service platforms and applications.

We use our knowledge, experience, and expertise effectively to propel Continuous Improvement in supported areas and cooperate with Developer Teams on platform development and process improvement.

We are genuine in relation to the pursuit of customer experience, sustainable results, and business impact.

Additional information

We look forward to seeing your application as soon as possible, as interviews will be held on a regular basis. We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 6th of August 2022.

All inquiries are treated confidentially.

Vestas

Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.

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