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Digital Infrastructure Delivery Manager (Digital Foundations)

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 10 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Technologies we use


  • Oracle

  • Middleware

  • MongoDB

  • Networks

  • MQ

  • Unix

Your responsibilities

  • Manage initiatives which can provide new products to the business with a competitive edge

  • Manage initiatives which protect and secure new or existing services and products to the business

  • Participate in formulating the infrastructure strategy for the region

  • Improve the efficiency of the IT infrastructure by aligning various projects to meet the strategic objectives

  • Project planning and monitoring in terms of IT solution cost, schedule and scope and reporting progress to control variances, if any

  • Ensure operational and system tests are successfully completed and results to be shared with teams

  • Provide estimates for recharge and resource to the business or application project manager

  • Ensure infrastructure billing is as per agreed estimates

  • Provide regular updates to relevant stakeholders with regard to the progress of the Infrastructure related tasks in relation to the agreed timelines milestones

  • Manage and report risks associated with Infrastructure area

  • Ensuring infrastructure deliverables are as per the agreed quality, cost and on schedule

  • Conduct regular team meetings and produce periodic reports

  • Timely escalation of issues and mitigation actions

  • Manage and co-ordinate with IT teams to resolve post production defects and provides regular updates

  • Act as the principal coordinating point for Infrastructure Stream

  • Release the project to production and provide post implementation support

  • Assist Application PM from Infrastructure perspective to ensure smooth handover to Support teams from application end

Our requirements

  • Ability to build strong relationships and communicate with a wide spectrum of stakeholders

  • Strong written and verbal communication especially with senior stakeholders in Business & IT

  • Familiar with Jira, Confluence, Devops tools, Agile methodologies

  • Experience of managing multi-disciplined, multi-location teams to timelines

  • Ability to work in an unstructured and changing environment and adaptable to managing changing priorities with the ability to pivot on strategy and priorities when business needs arise

  • Self-sufficient and demonstrates initiative, and open to learn new practices and techniques

  • Strong leadership skills with the ability to influence others positively

  • Strong team player engaging and encouraging others with forward thinking approach

  • Open to different cultures, opinions and working practices

  • A high level of commitment and self-motivation, together with an ability to deal with stressful environments

  • Passionate about delivering value to customers

  • Proven technical expertise in an IT role

  • Good knowledge of crisis response and recovery

  • Track record of successful staff management and motivation

  • Excellent analytical and problem solving skills

  • Highly adaptable and ability to approach things differently


  • End to end systems architecture knowledge

  • DevOps principles for efficient delivery

  • Mentoring and supporting colleagues

  • Infrastructure design and architecture

  • Knowledge or Jira and Confluence

What we offer

  • An opportunity to broaden/deeper knowledge and expertise in global projects

  • Be part of dynamic IT environment

  • Stable job in professional team

  • Interesting path of career in an international organization

  • Consistent scope of responsibilities

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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