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Digital Product Manager

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 2018-07-30

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    Digital Product Manager
    Location: Kraków
    Ref No: HTK/DPM/02/2018

    Accountable for undertaking Digital Product Management activity, to define best in class digital channel propositions for strategic platforms including Public Website, Internet Banking and Mobile (extending to future channels/devices). Working under direction from the Global Digital Product Management community the Digital Product Manager will be responsible for providing on the ground Subject Matter Expert (SME) support for requirements and delivery sprints, articulating their product vision, owning requirements (user stories, designs, copy) and empowered to make decisions on scope and priorities (based on a variety of factors). Day to day responsibility for management of a product backlog (new requirements, defects, Change Requests, enhancements) and SME support to downstream teams through Release Management and Testing phases and beyond.The role holder will develop effective working relationships through full participation in agile sprints working with Scrum Masters, Analysts and Designers and technical leads. The Digital Product Manager will also need to build strong relationships with in country teams and global stakeholders to enable understanding and knowledge of global vision and market considerations in order to drive product development.

    Main Duties:

    • Accountable for owning and managing product backlog for their product (s) from drawdown through to final delivery to the business/ customers including prioritisation of backlog items (new requirements, defects, CRs) based on a variety of business, technical, commercial and customer considerations.
    • Subject Matter Expertise input to the requirements elaboration process, supporting Requirements Management teams with data, technical and competitor insight and industry best practice.
    • Full participation in agile sprints (daily scrums, spring planning, reviews and retrospectives) through co-location with Scrum Master, technical lead, Analysis and Design as needed, providing clear articulation of product vision and direction.
    • Approval of product at the end of sprint and readiness for release to customers.
    • Develop strong working relationships with market stakeholders across the globe to understand the local product, regulatory and competitive environment in order to design this into global requirements.
    • Provide SME support and direction to Analysis, Design and Testing teams.
    • Proactive role in the development of new operational Product Management competency ensuring consistency with peers across Associate Product Management community.
    • Develop clear governance procedures within discipline to maximize convergence across region, and ensure any divergence is justified.
    • Procedures should be comprehensive and unambiguous, and include SLAs; individual/team ownership; resolution scenarios and escalation policy.
    • Identify key risks, issues and interdependencies and provide appropriate mitigation strategies or escalation as appropriate.

    Requirements:

    • Graduate
    • Digital Product Management/Owner experience; owning all aspects of their product from initiation through to optimization.
    • Excellent customer focus; Awareness of User Centred Design methodology, digital customer behaviour, sourcing of customer insight and importance of customer testing.
    • Excellent understanding of delivery frameworks particularly hands on experience of working in an Agile sprint team.
    • Subject Matter Expertise of digital channel, including technical, commercial and market considerations.
    • Commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business.
    • Strong analytical skills and the ability to operate effectively with ambiguous and incomplete data.
    • Strong decision making skills, with the ability to make clear judgments based on data and insight and understand the implications.
    • Highly developed communication skills, both written and verbal, to explain complex or technical issues
    • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
    • Innovative – the ability to approach things differently or do different things to deliver goals
    • Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe).

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.

     


    To apply for this position please send your curriculum vitae and a cover letter in English, including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]