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Digital Product Manager (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use

Operating system

About the project

As a product manager at HSBC you play a critical role in leading a number of agile development teams.

Understanding market trends and customer needs and on the other side proposing commercially viable propositions working closely with our retail bank stakeholders and the wider digital product management teams.

Our team are passionate about user led design and working in Agile delivery environments with retail products and propositions.

Our Product Managers actively build relationships with colleagues across not only our global digital teams but across the wider organisation working together to create compelling staff and customer propositions. We are driving a digital transformation for both our customers and also internally to departments not yet be accustomed to Agile ways of working.

Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network. With increased connections between businesses around the world, the aim is to take HSBC from a collection of locally orientated digital experiences to one global set across RBWM.

The Originations Product team within HDS Digital are helping to build the front door of the future of the bank - for new customers and existing customers who will be taking out new products. We are building new journeys and scaling them out around the world, whilst at the same time ensuring that we continue to add innovative features which will enable the bank to remain competitive in the future digital landscape.

Originations covers products such as current accounts, savings, credit cards, loans and more. We’re growing rapidly and are seeking excellent new digital managers to help guide the agile delivery teams, lead the backlog refinement with stakeholders plan out the future.

Your responsibilities

  • Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network. With increased connections between businesses around the world, the aim is to take HSBC from a collection of locally orientated digital experiences to one global set across RBWM.

  • The journey to create sustainable cost savings and operational efficiencies is being driven by standardizing systems, processes and products on a global scale. To create savings we need to drive out waste and duplication, streamline processes and take out paper where we can. Digital channels will be a major facilitator of achieving these objectives.

  • The job holder must ensure the creation of one, modern bank, by supporting the creation of one IT infrastructure, refining and removing redundant processes and automating others to ensure we deliver the best possible customer experience.

  • The predominant technology historically varies market by market but a migration to a single, globally consistent GSP platform is underway. Digital products must be delivered via GSP and migration from legacy systems managed.

  • Accountable for the end-to-end customer experience of the Digital products within the role holder’s portfolio.

  • Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities.

  • Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement.

  • Refine customer experience for new capabilities in partnership with Group Marketing, Proposition, Multichannel, and other key stakeholders.

  • Competive assessments: research new technologies and services, assess competitors/new entrants, review regulations for Digital requirements

Our requirements

  • Customer focussed, results based approach, able to deliver to deadlines.

  • Extensive experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.

  • Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.

  • Experience in a global or regional roles, working effectively to deliver targets across diverse cultures.

  • Comfort with technology including ability to translate business and customer need to business requirements, customer journey mapping, technical assessments, organisational buy-in, launch, and ongoing management.

  • Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc.).

  • Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues

  • Strong communication skills for navigating through business requirements, differences of opinion on approach. Experience in developing and executing customer facing and staff facing communications an advantage.

  • Bachelor’s degree or equivalent preferable.

  • Strong competency with professional project planning, and other project management skills. Functional Design experience to map customer processes an advantage.

  • Demonstrates flexibly when addressing shifting or competing priorities.

  • Proven ability to build strong relationships across stakeholder groups.

  • Proven ability to influence large teams without direct leadership authority.

  • Proven ability to manage third party partners both in partnership development when required, and ongoing partner management.

  • Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes. Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation.

What we offer

  • Stable job in professional team

  • Interesting path of career in an international organization

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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