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Digital Product Manager (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Manage aspects of the product lifecycle, design, deliver and commercialise new features and capabilities that meet the needs of customers/users and achieve financial and other targets.

  • Act as product owner, or PO support, for one or more products or features; prioritising product requirements, owning a product backlog and development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

  • Analyse market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.

  • Use product management best practice to enable your value stream / sub value stream to meet its OKRs (objectives and key results)

  • Working with product leads, lead a quarterly review of the vision, strategy and roadmap in-line with quarterly priorities for your feature areas

  • Work closely with market, business, technology and delivery teams to ensure everyone understands the priorities and end state vision of your product

  • Customer personalisation and engagement; identify and own initiatives to personalise the experience for your products, to drive deeper engagement and commercialisation

Our requirements

  • Experience supporting or leading on new product development and commercialisation, ideally with experience across digital channels

  • Experience in product management, such as digital product management, agile software product delivery, product portfolio management (i.e. credit cards), or business analysis

  • Experience in scaling digital mobile app design and development, as a global journey to multiple markets, is appreciated.

  • Experience working with dispersed cross functional teams in an agile environment

  • Consumer financial services industry experience, or experience in a FinTech, would be of benefit

  • Problem solving skills

  • Results orientated with a great ‘Get it done together’ mind-set, and collaboration skills

What we offer

  • Sharing the costs of professional training & courses

  • Retirement pension plan

  • Sharing the costs of sports activities (Multisport Card)


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

About the role

We are currently seeking an experienced professional to join our team in the role of Digital Product Manager – Data & Messaging Value Stream.

This role holder leads and is accountable for designing, building and running capabilities and features, within our Data & Messaging Value Stream.

We’re interested in candidates who can show experience in a range of activities across the product lifecycle, including portfolio management, digital customer experience design and execution, plus ongoing product performance management. You may not have done all aspects of end-to-end product management, but if you have experience in some of these areas then this role is right for you!

The role covers a range of products and customer types across HSBCs global WPB business, with a particular focus on our retail customer base and messaging experiences in the HSBC mobile app, email and SMS.

The role involves being part of global cross functional teams (composed of analysts, designers, UX writers, scrum teams) across different locations operating in a Scaled Agile product development environment.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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