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Digital Product Manager (Welath & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 10 days ago
  • contract of employment
  • full-time
  • team manager
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Product Management

  • Manages aspects of the product lifecycle enabling the product to meet the needs of customers/users and achieve financial or other targets.

  • Acts as product owner for one or more products or services; prioritises product requirements and owns a product backlog.

  • Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities.

  • Facilitates uptake of products by planning development of product collateral, supporting and evaluating campaigns, and monitoring product performance.

  • Understands the Marketplace

  • Proactively update yourself on the current trends and latest news in your area of the financial services industry and regulatory landscape

  • Understand the basic characteristics for the financial services markets that you work in

  • Understand how HSBC differentiates itself from competitors in your business area

  • Actively Identifies and Resolves Issues

  • Solve problems systematically, logically and independently and where appropriate involve supervisors

  • Demonstrate strong attention to detail and think laterally to identify solutions based on proven best practices or new approaches

Our requirements

  • Strong analytical skills, being able to translate business problems into a set of digital requirements.

  • Ability to engage a wide range of stakeholders to agree on scope and requirements.

  • Consumer financial services industry experience optional and understanding of Digital businesses such as travel, lifestyle, and/or other consumer product development is an advantage.

  • Good communication skills for navigating through business requirements, differences of opinion on approach.

  • Experience of working in an extended Product Team to drive roadmaps and development activity.

  • Experience of AGILE processes – preferably SAFE.

  • Strong knowledge of customer journey optimisation and insight-driven hypothesis generation.

  • Strong technical knowledge on technical requirement gathering.

  • Good awareness of digital channels, including technical, commercial, market place and customer considerations.

  • Strong communication skills for navigating through business requirements, ability to involve others in discussions, asking for their suggestions and steering them to a mutually acceptable position.

  • Innovative – the ability to approach things differently or do different things to deliver goals.

  • Strong team player, highly collaborative

  • Respectful of different cultures, working with colleagues from across all 5 regions (North

  • America, LATAM, Middle East, Asia Pacific and Europe).

  • High levels of resilience and self-motivation.


  • Experience of working with AEM would be a bonus.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

About the role

This role holder is accountable for the designing, building and running digital journeys and developing product functionality to enhance our global public web services (PWS). This involves beingpart of cross functional teams (composed of analysts, designers, scrum teams) across different locations operating in a lean agile product development environment.

As a product manager, you will be part of a team that will:

  • Represent the CUSTOMER at all times

  • FOCUS on urgent, pervasive and valuable problems to solve

  • Be CREATIVE and GET FUNDING for your ideas

  • Create COMPETITIVE products that thrive in the market

  • And that won’t rest until their products GO LIVE!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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