Oferta pracy

Digital Transaction Invoice Lead

PerkinElmer Shared Services sp. z o.o. O firmie

PerkinElmer Shared Services sp. z o.o.

Aleja Generała Tadeusza Bora-Komorowskiego 25

Kraków

Digital Transaction Invoice LeadNumer ref.: JR-018005
The Digital Transaction Invoice Lead is primarily focused on ensuring that customers have a good experience with our digital channels by specifically improving upstream efficiencies associated with electronic invoices. This role is responsible for technically correct invoice to be delivered on time to Customer not to delay payment process.
 
Responsibilities:
 
Delivering exceptional level of service to our customers involving several key responsibilities that include:

Team

Managing 1 Process Analyst

Finding problems and resolving quickly

  • Reviewing and validating a list of Us e-invoice customers
  • Short term running report on invoices submission vs status
  • Daily support to Credit Collections on their invoice issues
  • Fixing invoice set up issues in SAP or in Platforms
  • Proactively identifying issues that would otherwise impact the customer and fixing them
  • Is ultimately responsible for invoices getting to customers as fast as possible without issue
  • Participate in creating a long term vision of e-invoice improvements for US

Sharing knowledge

  • Sharing knowledge and best practices by documenting steps taken to resolve issues on a group shared knowledge base.
  • Tracking all internal work and customer facing communications in Salesforce.com Cases Addressing immediate customer needs
  • Solving for immediate customer needs including complaints, issues, tasks, requests, or updates
  • Handling incoming contact from customers and customer systems (calls, email, 3rd party platforms)
  • Logging, classifying, solving and closing any issues that pop up in a timely and effective manner and keeping the customer informed throughout the process
  • Following documented troubleshooting steps before escalation to others on the team by using the website, web admin tool, SAP, and by working with 3rd party platform support
  • Acting as the customer facing “case owner” from end to end when the customer has reported a problem
  • Enriching existing knowledge base and documentation with any change needed

Role requirements:

  • BA or MA degree
  • Previous experience in Credit Collections, Customer Service, Master Data Management or Data Steward is a must
  • Excellent knowledge of SAP
  • Experience in leading a small team is a plus
  • Fluent in English - at least CEFR B2 level
  • Strong attention to detail and ability to think analytically
  • Strong organizational, planning and time management skills
  • Must be able to work in a constantly changing environment and adapt easily
  • Team player with a positive attitude
  • Commitment to quality processes and outcomes
  • Ability to prioritize and manage multiple tasks
  • Proficient in Microsoft Office 365 (Excel, Word and Outlook)
  • Knowledge of Salesforce CRM a plus

What we offer:

  • attractive compensation and performance bonus
  • recognition & referral awards
  • tuition reimbursement program
  • language classes
  • business, technical and soft skills trainings
  • private medical care (incl. basic dental care)
  • life & accident insurance
  • sport programs (individual and team)
  • CSR activities
  • Social Fund benefits (Christmas vouchers, vacation and childcare subsidies, cinema tickets, etc.)
  • modern office facility
  • relaxation, gaming and nursery room
  • casual dress policy
  • fresh fruit served every morning
  • bike ride subsidy
  • home office
  • day-shift
  • …and up to 30 days of vacation!

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